Customer Service and Operations Specialist | Experienced English Instructor

With over 7 years of high-volume BPO experience, I’ve spent my career turning complex customer issues into positive outcomes. I specialize in delivering top-tier support that consistently drives high CSAT scores, whether I'm tackling technical troubleshooting or managing high-stakes escalations. I’m an expert at navigating CRM systems and handling fast-paced workflows, but my real focus is on the human side of the job—using clear, empathetic communication to solve problems and build real loyalty with clients. I don't just process tickets; I make sure every customer feels heard and valued.

With over 10 years of teaching experience at RareJob and various ESL platforms, I specialize in building student confidence through personalized coaching. I focus on making learning accessible, helping students find their voice by prioritizing coherence over rigid structures. I am adept at creating a supportive, homeschool-friendly environment where students feel safe to make mistakes, learn, and grow. My goal is to empower learners to communicate complex ideas naturally and authentically.

With extensive experience as an English Instructor, I specialize in building conversational fluency and student confidence. I believe the first step to mastering a language is coherence—the ability to clearly express complex ideas—so I focus on guiding students to communicate effectively, even while we work on refining their grammar and vocabulary. My approach is supportive and practical, turning real-world errors into learning opportunities. I am adept at simplifying complex concepts and fostering a comfortable environment where students feel encouraged to speak, improve, and find their unique voice.

Had experience with chat and email support over at kgb_ for a short period of time.

With over 7 years of experience in high-volume environments, I specialize in fostering strong, long-term client relationships. I am adept at managing complex accounts, ensuring data integrity within CRM systems, and proactively addressing client needs to maintain high retention and satisfaction rates. My approach combines professional empathy with structured follow-through, ensuring that every client interaction is handled with precision and a focus on building lasting trust.

While my core expertise lies in live support and operations, I am fully proficient in email management, ticket handling, and professional business correspondence. I am a quick learner who can easily adapt to any CRM or email platform and I am always committed to maintaining clear, polite, and efficient communication in all written interactions.

Still learning

Had a short training at kgb_ with the Workforce Department and handled Workforce operations for a short time.