Hello! My name is Shaira Gomo. I am a Licensed Professional Teacher and a Virtual Assistant with more than 2 years of experience in ecommerce and customer support. I have worked with Amazon and Walmart stores, handling customer inquiries, order tracking, fulfillment concerns, product research, and general administrative tasks.

Aside from my VA experience, my background in teaching helped me develop strong communication, patience, organization, and problem-solving skills. I am comfortable working with different tools and platforms such as Google Workspace, Canva, ClickUp, Zoom, spreadsheets, Facebook, Instagram and any social platforms.

I consider myself hardworking, reliable, detail-oriented, and always willing to learn new things. I enjoy working with people, helping customers, and contributing positively to a team. I always aim to provide quality work and maintain professionalism in everything I do.

PROFESSIONAL SUMMARY

Results-driven professional with over 10 years of combined experience in sales, real estate calling, customer service, and education. A Licensed Professional Teacher currently pursuing a Master of Arts in Teaching at Sorsogon State University. Demonstrates strong communication skills, CRM proficiency, and a deep commitment to delivering quality results in both professional and academic settings.

EDUCATION

Master of Arts in Teaching (Ongoing)
Sorsogon State University – Main Campus · August 2025–2026
Major: Technology and Home Economics

Bachelor of Science in Entrepreneurship
Sorsogon State University – Bulan Campus · March 2015
Minor: Marketing and Accounting Studies

WORK EXPERIENCE

Inside Sales Agent
Fair Home Buyer – Rowack Real Estate Team / EXP Realty, New Jersey, USA | November 2025 – May 2026
• Utilized multiple CRM platforms and dialing tools including GoHighLevel, ReadyMode, and MOJO Dialer.
• Contacted homeowners to determine their interest in receiving a cash offer for their property.
• Gathered information using the four pillars of real estate: seller's motivation, timeline, property condition, and asking price.
• Confirmed callback numbers and coordinated follow-ups with Sales Specialists.
Cold Caller Specialist

Westlane Properties, Maryland, USA | July 2024 – November 2025
• Utilized Call Tools as the primary dialing platform for outbound lead generation.
• Made outbound calls to homeowners to assess interest in cash offers or quick property sales.
• Evaluated property conditions, existing mortgage status, estimated repair costs, and basement details.
• Discussed homeowners' selling motivation, timeline, and desired price; routed qualified leads to the Acquisition Team.

Inside Sales Agent
Listings on Demand | Leadspring ISA | October 2021 – June 2024
• Conducted outbound calls to homeowners to explore interest in selling their property.
• Obtained the 4 key real estate indicators: timeline, motivation, property condition, and Realtor representation.
• Assessed homeowners' awareness of their property's market value and offered Market Valuations through a local Realtor.
• Collected contact information and scheduled phone appointment callbacks with designated clients or Realtors.

Quality Analyst
Greenwatt Consulting | May 2021 – October 2021
• Monitored agent calls and derived actionable insights to enhance performance metrics.
• Used data-driven analysis from call monitoring to improve overall campaign efficiency and effectiveness.

Appointment Setter
SunPro Solar (Rebranded to ADT Solar) | November 2020 – May 2021
• Supported the sales team by contacting potential clients and scheduling qualified appointments with sales representatives.
• Ensured leads met key criteria: homeownership, minimum $100/month electric bill, disclosed electric provider, and 650+ credit score.
• Focused on sending only qualified leads to maximize sales team efficiency and conversion rates.

Account / Sales Associate – AT&T
VXI Global Philippines Inc. | June 2017 – September 2019
• Two years of experience as an AT&T Billing and Sales Specialist.
• Resolved billing inquiries including unknown charges and bill increase explanations.
• Proficiently promoted iPhone devices and wireless plan bundles following issue resolution.

Customer Service Representative – Amazon
Alorica Inc. | September 2015 – June 2017
• Two years of experience cross-trained in Amazon Retail Generalist and Kindle Tech Support Tier 1 roles.
• Managed customer inquiries on package tracking, replacements, refunds, and third-party seller coordination.
• Specialized in resolving technical issues for Kindle Paperwhite and Kindle Fire devices.

CORE COMPETENCIES & SKILLS

CRM Platforms GoHighLevel, ReadyMode, MOJO Dialer, Call Tools
Sales & Lead Generation Cold calling, appointment setting, pipeline management
Real Estate Seller acquisition, property evaluation, lead qualification
Customer Service Billing resolution, technical support, client retention
Teaching & Education Licensed Professional Teacher (LPT), classroom instruction
Communication Outbound calling, negotiation, rapport building
Quality Assurance Call monitoring, performance analytics, data-driven insights
Languages English (Fluent), Filipino (Native)

If you’re tired of juggling endless admin tasks, missed messages, and inconsistent social media, it’s time to make a change.

I help busy entrepreneurs and growing brands stay organized, consistent, and connected with their audience without the chaos.

With my support, you’ll experience:
Streamlined operations
Consistent content flow
Reliable communication that reflects your brand

• • • • • • •
What I Do

Admin & Client Support: I handle inbox and calendar management, client follow-ups, and lead tracking to keep your backend running smoothly. My AI-enhanced strategies ensure communication stays timely, accurate, and on-brand.

Social Media Management & Content Support: I create engaging content, write captions that match your brand voice, and manage consistent posting. By leveraging AI, I help refine your content strategy to boost engagement and visibility.

Project & Workflow Management: I help organize campaigns, tasks, and marketing operations with efficient systems. Using AI insights, I offer data-driven recommendations to keep your projects on track and your goals achievable.

• • • • • • •
My Process

Step 1: Complete my onboarding questionnaire so I can understand your brand and goals.

Step 2: I’ll review your current workflow and social channels to identify opportunities for improvement.

Step 3: Once everything’s aligned, I’ll handle your admin, content, and communication so you can focus on growth.

• • • • • • •
Let’s turn your to-do list into done. Message me!

I've been teaching for more than 9 years. I also know basic photo and video editing.

I am a Licensed Mathematics Teacher with a strong background in education and corporate communication. In addition to my academic training, I bring several years of experience in the BPO industry, having worked in diverse roles including:

-Customer Service Representative
-Tech Coach Expert
-Collections Specialist
-Account Specialist

Hi, I’m Honey Mae Serenio, a dedicated and detail-oriented Virtual Assistant with experience in healthcare quality assurance, education, and customer service.

I currently work as a Quality Assurance Trainee in the healthcare industry, where I review and validate patient data for accuracy, completeness, and compliance. This has trained me to be highly detail-oriented and confident in handling sensitive medical information.

I also have experience as an ESL teacher and school teacher, which helped me develop strong communication, organization, and multitasking skills. I am comfortable working with clients from different backgrounds and managing tasks in a remote environment.

Here’s how I can help you:
• Medical data entry and documentation
• Appointment scheduling and calendar management
• Patient communication (email, chat, calls)
• Administrative support and file organization
• Quality assurance and data validation

Tools I use:
Jira | Andros Prodtool | Slack | Google Workspace | Microsoft Office | Zoom

I am reliable, fast-learning, and committed to delivering high-quality work. I’m looking for a long-term opportunity where I can support your business and grow as a Medical Virtual Assistant.

Let’s work together!

Someone who wants a challenge and constant improvement. the sort of worker that consistently becomes better and takes criticism with the goal of betterment. a person who prioritizes being a worker or member over being a leader, but who is not intimidated by the position and is always seeking possibilities for growth.

I have 3 years experience teaching elementary and high school students and 2 years experience teaching kindergarten up to the present. I can also do transcribing, video editing, and tasks that includes the use of Canva, Microsoft word, Excel and PowerPoint. I always do my best to meet the deadline and to give a quality work.

I am an aspiring Virtual Assistant with a strong foundation in communication and content creation, developed through over a year of experience as an ESL and IELTS teacher. I have a genuine passion for writing engaging captions, creating meaningful content, and connecting with audiences in a creative and authentic way. I am highly adaptable, organized, and eager to learn new tools and systems, allowing me to quickly adjust to different tasks and meet clients’ diverse needs. I am deeply passionate about the work I do and committed to continuously improving as I develop and strengthen my skills in the VA field. As I begin this journey, I strive to be known as a reliable, proactive, and dedicated professional who consistently delivers high-quality work and contributes positively to every team or client I work with.

I am a highly skilled and detail-oriented virtual assistant with a proven track record of providing comprehensive administrative support. My strong organizational abilities and excellent time management skills enable me to efficiently manage calendars, schedule appointments, and coordinate meetings. I excel in email and document management, ensuring accuracy and maintaining utmost confidentiality. With my experience in conducting thorough research, I can gather information and deliver concise and insightful reports. As an effective communicator, I handle client inquiries and resolve issues promptly. Being tech-savvy and adaptable, I am comfortable working in various virtual environments and utilizing a wide range of digital tools. My commitment lies in delivering exceptional service and streamlining operations to optimize productivity.

Knowledgeable in excel macro and vba, arduino programming, c++ programming

Highly versatile professional with a diverse background in legal assistance, administrative support, and secondary education. A detail-oriented English Language Studies graduate with a proven track record of delivering high-quality results in remote work environments. I combine strong analytical skills with linguistic mastery to handle complex documentation, administrative workflows, and client-facing communication.

I am passionate, dedicated, flexible, and a resourceful person. Over my recent years at college as a Bachelor of Secondary Education, majoring in English, I have experienced and developed diverse skills that I believe will be helpful for this institution. I am a strong communicator and collaborator, an articulate and fluent writer who is proficient in creative and journalistic writing, a computer-literate who is skillful and efficient in different websites and word-processing applications, and finally, I can work well under pressure. I am ready to take up this position because I believe I am capable of this and I see it as a massive opportunity to grow as a professional and learn more things for my personal growth.

Experienced Virtual Assistant supporting business owners through administrative tasks, email management, data entry, scheduling, social media management and customer support. I help streamline daily operations so clients can focus on growing their business. Organized, dependable, and committed to delivering high-quality work on time.

In my previous job, I worked as an ESL teacher to kids and high school students not through online or virtual setting but inside a classroom setting. I had an experience teaching Korean students with age range of 9-20 years old at Samuel Mission International School at Tagaytay. Before I had my first job as an ESL teacher, I had been a tutor for almost a year to a 5 year-old kid. I am a licensed Professional Teacher.

Now, I have been an SEO Specialist for 4 years. I am committed, dedicated, and passionate to any tasks assigned for I believe that no one beats a hardworking person. I am eager to learn and willing to be trained if needed as long as it will help me grow and become better as I get to learn with my experiences. Experience is a great teacher. I love exploring and learning new things. I believe everything can be learned.