| Amazon | Shopify |General Virtual Assistant | Sales and Customer Support Speci

Experienced Customer Service Specialist with a strong background in handling Australian, Canadian and US accounts through inbound, outbound, chat, and back office support. Skilled in customer assistance, account management, order processing, document verification, billing support, payment arrangements, and technical troubleshooting. Proven ability to resolve customer concerns efficiently while maintaining a high level of customer satisfaction and meeting performance targets. Possess excellent communication, multitasking, and problem solving skills developed through years of working in fast paced customer service environments. Experienced in handling sensitive customer information, maintaining accurate records, and following established processes to ensure quality service delivery. Recognized for professionalism, adaptability, attention to detail, and the ability to build positive customer relationships while consistently achieving company standards and key performance indicators.

Trained and supported newly hired employees on company processes and customer service standards. Managed schedules, attendance monitoring, and employee performance tracking. Conducted call monitoring and coaching sessions to improve KPI performance and service quality. Assisted in maintaining team productivity and operational efficiency.

I managed online and offline sales of goods and properties through social media and various marketplace platforms. My responsibilities included handling customer inquiries, conducting negotiations, managing follow ups, and ensuring smooth and professional sales transactions. I monitored inventory conditions, maintained product quality standards, and coordinated timely completion of sales activities to meet customer expectations. In addition, I managed legal documentation and administrative requirements related to property transactions while coordinating renovation projects, budgeting, and supplier and contractor relationships. I also developed and implemented online marketing and promotional strategies to increase product visibility and generate sales. Through these experiences, I strengthened my organizational, multitasking, customer service, and problem solving abilities, skills that are highly transferable to Amazon and Shopify store management.

Experienced in using Zendesk to manage customer inquiries, track support tickets, document customer interactions, and ensure timely issue resolution. Skilled in handling email and chat support, ticket escalation, follow up activities, and maintaining accurate customer records while delivering a high level of customer satisfaction.

Experienced in email management and customer support, handling customer inquiries, resolving concerns, and ensuring timely and professional communication. Skilled in organizing inboxes, prioritizing messages, responding to emails, managing follow ups, and maintaining accurate records of customer interactions. Adept at providing exceptional customer service, addressing issues efficiently, and building positive customer relationships while maintaining a high level of professionalism and attention to detail.

Experienced in order processing and order monitoring, ensuring accurate and timely handling of customer orders from placement to completion. Skilled in reviewing order details, verifying information, tracking order status, coordinating with relevant teams, and resolving issues to ensure smooth fulfillment. Proficient in maintaining accurate records, monitoring order progress, and providing updates when necessary to support customer satisfaction and operational efficiency. Strong attention to detail, organizational skills, and the ability to manage multiple orders while maintaining accuracy and meeting deadlines.

Results driven Sales Professional with experience in retail, property, automotive, and online sales. Successfully promoted and sold products, managed customer inquiries, and achieved sales targets through effective product presentation and relationship building. Experienced in online and offline selling of properties, vehicles, and consumer products through social media, marketplace platforms, and direct client engagement. Skilled in lead generation, prospecting, negotiation, follow up, and closing sales transactions while maintaining strong client relationships. Known for strong communication, sales, and negotiation skills, with the ability to identify customer needs, overcome objections, and generate revenue. Proficient in sales administration, documentation, and business development, consistently delivering results in competitive sales environments.