Hi, I’m Esmie! a reliable and detail-oriented Virtual Assistant with strong experience in customer service, admin Assistant, scheduling, and daily operations. Skilled in handling emails, chats, data entry, inventory, and customer inquiries. Fast learner, organized, and committed to helping businesses run smoothly. I’m here to get things done, so you can focus on doing what you do best.

Skill and Expertise

• Email & Chat Support
• Customer Service
• Data Entry & Reports
• Calendar & Appointment Scheduling
• Inventory & Order Tracking
• Payment Processing
• Google Workspace & MS Office
• Canva (Basic Design)
• Multitasking & Time Management

If this sounds like the support you’ve been looking for, feel free to send me an invite. I’d be happy to help!

Retired healthcare support professional with experience as a Patient Scheduler. Skilled in appointment booking, record keeping, HIPAA compliance, ECW/MedSys, email support, data entry, record keeping, Excel & Google Workspace.

Open to Part-Time or Full-Time — 100% Written/email/record-keeping/data entry/Outbound calls. Accurate, reliable, available for night shifts (US time zones).

Results-driven Business Development Representative with 7+ years of experience in outbound sales, lead generation, and client communication across healthcare, finance, and rental industries. I specialize in high-volume outbound calling, lead qualification, and appointment setting — consistently delivering pipeline growth and exceeding sales targets.

Throughout my career, I've worked across diverse industries and roles — from financial advising and medical tourism consulting to BPO sales and business ownership — giving me a well-rounded perspective on client needs and how to address them effectively.

I'm skilled in CRM platforms like HubSpot and Salesforce, and proficient in multi-channel outreach through phone, email, and LinkedIn. Whether it's cold calling, objection handling, or closing support, I bring energy, consistency, and a performance-driven mindset to every role.

Currently open to remote opportunities where I can contribute strong communication skills and a proven sales track record to a growing team.

Based in the Philippines | Open to WFH & International Clients

I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.

Confident cold caller and Outbound Sales Specialist (US/Health care)

Confident and persuasive communicator with a strong background in customer service and outbound telemarketing. I excel at building immediate rapport with prospects, following complex scripts, and staying resilient despite rejections. Fast learner, highly organized, and available to work US business hours. Ready to help your team secure more meetings

Inbound Sales Team Lead Skills:
Leadership & Team Management: Ability to motivate, guide, and support the sales team to meet targets.

Sales Expertise: Strong understanding of inbound sales techniques, lead qualification, and closing deals.

Communication: Excellent verbal and written communication skills to coach tea-----------mbers and interact with clients.

Performance Monitoring: Track team KPIs, analyze sales data, and implement improvement strategies.

Problem-Solving: Quickly address team or customer issues to ensure smooth sales operations.

Training & Development: Conduct training sessions to enhance the team’s skills and product knowledge.

CRM Proficiency: Experience with CRM tools to manage leads, monitor pipeline, and report on sales metrics.

Customer-Centric Mindset: Ensure that sales strategies align with customer needs and satisfaction.

Customer Service Representative Skills:
Effective Communication: Clear and empathetic communication with customers via phone, email, or chat.

Problem Resolution: Ability to quickly understand customer issues and provide appropriate solutions.

Product Knowledge: Deep understanding of the products or services to assist customers accurately.

Patience & Empathy: Handle difficult customers calmly and respectfully to maintain positive relationships.

Multitasking: Manage multiple inquiries simultaneously while maintaining quality service.

Technical Skills: Use of customer service software, CRM systems, and basic computer proficiency.

Time Management: Prioritize tasks to meet service level agreements and reduce response times.

Team Collaboration: Work effectively with sales, support, and other departments to resolve customer concerns.

I have experience working in the BPO industry as a Customer Service Representative, where I handled customer inquiries, resolved concerns, and provided support through phone, email, and chat. This role helped me develop strong communication skills, problem-solving abilities, multitasking, and the ability to remain calm and professional in fast-paced environments while maintaining customer satisfaction.
In addition, I worked as a Graphic Designer for 1 year, where I created visual materials based on client or company requirements. My responsibilities included designing marketing materials, editing graphics, maintaining brand consistency, and delivering creative outputs within deadlines. This experience improved my creativity, attention to detail, time management, and collaboration skills.
Having experience in both customer service and graphic design allowed me to build a combination of customer-focused communication and creative problem-solving skills.”

I am a dedicated and detail-oriented Virtual Assistant with 2 years of experience in BPO, specializing in e-commerce customer support, retail, and shipment tracking. I have handled customer inquiries through email and chat, assisted with order tracking, resolved delivery issues, and ensured customer satisfaction in fast-paced environments.

I am experienced in managing customer concerns such as delayed shipments, refunds, order status updates, and product inquiries. I have strong communication skills, problem-solving abilities, and the patience needed to handle different types of customers professionally.

I am highly organized, reliable, and can work independently with minimal supervision. I am also willing to learn new tools and systems to improve efficiency and provide high-quality service.

My goal is to help businesses deliver excellent customer experience while ensuring smooth order processing and customer support operations.

Specialist VA | Medical Lab Scientist (MLS) | Clinical-Grade Operations & Workflow Expert

Stop Administrative Chaos with Clinical-Grade Precision!

You didn’t build your business to be a full-time admin; you built it to lead. I am a Clinical Laboratory Scientist (CLS/MLS) turned Specialized Virtual Assistant, and I bring a zero-tolerance-for-error mindset to your operations.

In the lab, a 1% error can be fatal. In your business—whether you are a Healthcare Provider, a fast-paced Startup, or a Non-Medical Business. I apply that same clinical focus to ensure your workflows never fail.

What I Solve for You:

1.) Industry Agility: Whether you're managing a clinic or a creative agency, I adapt instantly. I am a fast learner who masters new industries and proprietary tools with scientific speed.

2.) Healthcare Tech & CRM Mastery: Highly proficient in EMR/EHR platforms, HIPAA-compliant workflows, and complex CRMs. I ensure your data is organized and secure.

3.) Inbox & CRM Detox: I resolve email overload and "messy" systems, ensuring no lead, client, or patient follow-up ever falls through the cracks.

4.) Workflow Optimization: I identify bottlenecks and implement faster, cleaner processes using Google Workspace, Microsoft 365, and specialized automation tools.

5.) Clinical-Level Documentation: 5+ years of high-compliance experience applied to your reports, records, and business data.

6.) Rapid Impact: I am a self-starter who requires minimal supervision. Hire me today, and see measurable results in your workflow within 24 hours.

Ready to streamline? Send me a message and let’s get your business running at peak efficiency!

With 7 years of experience as an English teacher for foreign students and nearly 2 years as a call center agent, I have developed strong communication skills, patience, and a keen ability to adapt to diverse environments. I’m highly flexible, eager to learn, and ready to take on new challenges that allow me to grow both personally and professionally.

4 Years in BPO industry Sales & Marketing both Inbound and Outbound

Multitasking
Fast Learner
Flexibility
Customer Service
Self-management skills
Ability to Work Under Pressure
Written and verbal communication
Data Entry
Critical thinking and problem-solving
Customer Relationship Management
Adaptability
Troubleshooting Techniques
Escalation
Planning

Customer Relationship Management (CRM):
Pipedrive: Lead management, tracking sales activities, maintaining client communications.
Shopify: Order management, handling shipping details, turnaround tracking, and customer support.
Zendesk & Gorgias: Manage customer inquiries, track support tickets, and enhance customer service
experiences.
Amazon Seller Central: Order processing, inventory updates, and customer interaction for the marketplace
operations.
ServiceTitan: Managing service orders, scheduling, invoicing, and customer communication for service-based
businesses.
Other CRM Platforms: Experience updating client information, tracking orders, generating sales reports, and
monitoring client engagement across various CRM systems.
Communication & Call Management: Proficient in RingCentral, Aircall, and Avaya for both internal and customer
communications.
Technical Skills:
Tracking Platforms: Familiar with tracking shipments through FedEx and UPS.
Microsoft Office: Basic Excel, PowerPoint, and Word proficiency for document and presentation creation.
Canva: Basic design and graphic editing skills

Hello. I am Ma. Elenita Tingson. I have 10 years of experience in customer service, sales, tech support, and Quality Assurance Specialist. I helped coordinate with the teams to deliver satisfaction and results.

* TICKET PULLER
- Purchasing tickets through LiveNation and TicketMaster
- Processed a large volume of tickets purchased

*GENERAL VIRTUAL ASSISTANT
-Data Entry & Online Research
--Task Coordination (Google Workspace, MS Office)

* CUSTOMER SERVICE REPRESENTATIVE
- Handles inbound and outbound calls, assisting agents' inquiries, and provides solutions
- Update CRM and provide proper call documentation
- Pitch / upsell
- Schedule tech appointment

* SALES AGENT
- Processed orders
- Check order status and tracking
- Upsell
- Answers order inquiry

* QUALITY ASSURANCE SPECIALIST & TRANSCRIPTIONIST
- Evaluate call recordings
- Provides constructive feedback
- Transcribed consumers' reviewed calls

Results-driven Patient Account Representative and Virtual Assistant with over a year and a half of hands-on experience navigating the realities of U.S. medical billing—from chasing prior authorizations to resolving complex denials and keeping claims moving forward. I specialize in claims management, insurance coordination, and high-volume patient and payer communication, ensuring accuracy at every step to prevent costly delays and rework.

What sets me apart is my ability to turn problem accounts into paid claims. I’ve successfully handled repeated denials, eligibility issues, and authorization gaps—recovering revenue that would have otherwise been written off. I work with urgency, attention to detail, and a systems-driven mindset that keeps workflows organized and efficient.

Beyond billing, I bring over 5 years of telemarketing experience, which means I’m not just technically skilled—I’m confident on the phone, comfortable handling difficult conversations, and able to communicate clearly with both patients and insurance providers. I thrive in fast-paced environments where accuracy, consistency, and follow-through matter.

I take ownership of my work, adapt quickly to new systems, and focus on one goal: making operations smoother while improving both revenue and patient experience.