John
Technical Support Specialist | Microsoft 365, Azure, and IT Service Desk Expert
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.81/hour ($1,120.00/month)
Bachelors degree
Last Active
June 1st, 2026 (4 days ago)
Member Since
May 4th, 2026
Profile Description
Results-driven IT Service Desk Analyst with 10 years of combined experience providing remote technical support across MSP, healthcare, enterprise, and legal environments. Skilled in Microsoft 365, Azure AD (Entra ID), Active Directory, Intune, Citrix, VPN, MFA, Azure Virtual Desktop, and endpoint troubleshooting.
Experienced in handling Tier 1 and Tier 2 support, identity and access management, incident escalation, user onboarding, remote troubleshooting, and SLA-driven ticket management. Proven ability to support multiple client environments while delivering excellent customer service and end-to-end ticket ownership.
Strong background working with law firms, healthcare organizations, and managed service providers, supporting both technical and non-technical users in fast-paced environments. Adept at collaborating with infrastructure, cybersecurity, and operations teams to resolve complex technical issues efficiently.
Tools & Technologies:
Microsoft 365 • Entra ID (Azure AD) • Active Directory • Intune • Azure Virtual Desktop • Citrix • VPN • ServiceNow • Freshdesk • Cherwell • Outlook • Teams • Exchange Online • SharePoint • OneDrive • MFA • Windows 10/11 • Windows Server • Cisco AnyConnect • GlobalProtect • Zscaler •
Currently pursuing Microsoft Azure Fundamentals (AZ-900).
Top Skills
Customer Support » Technical Support
Experience: 10+ years
Provided Tier 1 and Tier 2 support for hardware, software, account access, and connectivity issues across enterprise, healthcare, legal, and MSP environments.
Office and Administration » Microsoft 365
Experience: 5 - 10 years
Supported Outlook, Teams, Exchange Online, SharePoint, OneDrive, mailbox permissions, and collaboration tools for business users.
Other Skills
Office and Administration » Citrix
Experience: 5 - 10 years
Supported Citrix Virtual Apps and Desktops including login problems, application launch failures, and remote session troubleshooting.
Software » Databases » ServiceNow
Experience: 5 - 10 years
Handled incident management, ticket documentation, escalation tracking, and SLA-driven support operations using ServiceNow and other ticketing systems.
Software » Network Administration » Active Directory
Experience: 5 - 10 years
Managed user accounts, password resets, account unlocks, group memberships, and access administration in Windows environments.
Customer Support » Email Support
Experience: 2 - 5 years
Troubleshot email delivery, mailbox access, Outlook issues, and client configuration problems.
Software » Network Administration » Network Troubleshooting
Experience: 5 - 10 years
Troubleshot DNS, DHCP, Wi-Fi, VPN, and network connectivity issues.
Customer Support » Helpdesk Support
Experience: 10+ years
10 years of combined experience providing Tier 1 and Tier 2 remote technical support for MSP, healthcare, legal, and telecommunications environments.
Office and Administration » Microsoft Outlook
Experience: 5 - 10 years
Resolved Outlook configuration, profile, synchronization, and connectivity issues for end users.
Customer Support » Active Listening
Experience: 10+ years
Demonstrated strong listening skills by understanding user concerns, identifying technical issues accurately, and providing effective solutions while maintaining professional communication.
Customer Support » Customer Service
Experience: Less than 6 months
Delivered professional customer support across phone, chat, and email while assisting users with technical issues, escalations, and service requests in fast-paced environments.
Customer Support » Customer Service
Experience: 5 - 10 years
Delivered technical support with strong communication and customer handling skills.
Software » Application Performance Management » VPN
Experience: 5 - 10 years
Troubleshot VPN connectivity and secure remote access issues using Cisco AnyConnect, GlobalProtect, and Zscaler.
Customer Support » IT
Experience: 5 - 10 years
Experienced in technical support, troubleshooting, Microsoft 365, Active Directory, VPN, Citrix, remote access, and incident management across enterprise, healthcare, legal, and MSP environments.
Customer Support » Phone Support
Experience: 10+ years
Provided phone-based technical support for customers and end users by troubleshooting hardware, software, internet connectivity, account access, and remote access issues while delivering professional customer service and timely resolution.
Basic Information
- Age
- 35
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Manila, Metro Manila
- Tests Taken
- IQ
- Score: 129
- DISC
- Dominance: 33%
- Influence: 19%
- Steadiness: 26%
- Compliance: 22%
- Government ID
- Sign Up with Pro Account to View
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