Nadjah

Virtual Assistant

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $3.34/hour ($636.35/month)

Bachelors degree

Last Active

April 16th, 2026 (59 days ago)

Member Since

April 16th, 2026

Profile Description

Highly adaptable customer experience professional with a strong background in customer service, training, and process improvement. Combines excellent communication and interpersonal skills with a detail-oriented and solutions-driven mindset to deliver high-quality results in fast-paced environments.
Experienced in handling complex customer concerns, facilitating training sessions, and developing SOPs to improve team performance and efficiency. Proficient in CRM platforms (Zendesk, Kustomer), Microsoft Office tools, and AI-assisted technologies to streamline workflows and enhance productivity.
Recognized for strong problem-solving abilities, reliability, and a proactive approach, with the ability to manage high workloads, collaborate effectively with teams, and consistently maintain high standards of service and professionalism.

Top Skills

Customer Support » Email Support

Experience: 1 - 2 years

Provided professional and timely email support, handling customer inquiries, concerns, and escalations with clarity and empathy. Skilled in composing well-structured, solution-oriented responses while maintaining brand voice and tone. Experienced in managing high-volume email queues, prioritizing cases based on urgency, and ensuring accurate documentation using CRM tools such as Zendesk and Kustomer. Strong attention to detail in reviewing customer concerns, identifying root causes, and delivering effective resolutions.