Operations Support Specialist | Logistics VA | Affiliate Marketing ( ---------- )

Provided administrative and operational support for affiliate marketing campaigns. Assisted with affiliate recruitment, outreach, and communication, maintained affiliate databases, tracked campaign performance, and prepared reports using spreadsheets and tracking tools. Helped manage promotional materials, monitored affiliate activities, and ensured timely follow-ups with partners. Supported daily marketing tasks, data entry, research, and content updates while maintaining organized records and meeting deadlines. Skilled in communication, organization, reporting, and attention to detail.

Handled billing inquiries and account concerns for banking and telecommunications customers. Assisted clients with understanding charges, payments, account balances, billing disputes, and service fees. Processed billing adjustments when necessary, reviewed account information for accuracy, and ensured customer concerns were resolved promptly. Maintained detailed records of customer interactions while providing professional and efficient service through phone, email, and chat support. Skilled in problem-solving, account management, and delivering a positive customer experience.

Handled accurate data entry and record-keeping for affiliate marketing activities. Updated and maintained affiliate databases, tracked links, campaign performance, commissions, and partner information. Organized large sets of data using spreadsheets and ensured all entries were correct and up to date. Assisted in generating reports for campaign monitoring and supported the team with research and administrative tasks. Ensured data accuracy, consistency, and confidentiality while meeting deadlines.

Assisted customers with flight bookings, ticket reservations, rebooking, cancellations, and itinerary changes. Provided accurate information on flight schedules, fares, baggage policies, and travel requirements. Handled customer inquiries through phone, email, and chat while ensuring timely and professional support. Processed ticketing requests, issued confirmations, and coordinated with airline systems to update reservations. Maintained accurate booking records and ensured customer concerns were resolved efficiently while delivering a smooth travel experience.

Completed training in freight and logistics operations, including shipment tracking, load coordination, dispatch support, and carrier communication. Learned how to monitor shipment status, assist with booking loads, update tracking information, and support documentation requirements. Gained knowledge in coordinating with drivers, brokers, and clients to ensure smooth shipment flow and timely updates. While still building hands-on experience, I am eager to apply my training in a real work setting and continue developing my skills in logistics operations and coordination.