Dedicated and detail-oriented Truck Dispatcher with nearly four years of experience at
Pacheco Services Inc. Skilled in route planning, load management, and driver
communication to ensure timely and efficient deliveries. Proficient in Microsoft Office
and experienced in coordinating drayage loads from port to warehouse. Strong problemsolving abilities and a commitment to operational excellence.

As a highly organized Customer Service Representative, and HVAC Dispatcher, my mission is to help streamline your operations, enhance customer satisfaction, and keep your business running smoothly 24/7. Your success is my priority!
Let’s Elevate Your Business with Seamless Communication and Operational Excellence!
I’m here to simplify the complex ensuring every customer is heard, every email is answered, and every service call is handled on time.

What I Bring to the Table:

Customer Service Excellence

- Manage high volumes of inbound and outbound calls professionally.
- Resolve customer concerns with patience, accuracy, and empathy.
- Track tickets, process payments, and update CRM records.
- Deliver top-tier support in fast-paced service environments.

HVAC & Home Service Dispatching

- Schedule and dispatch technicians based on priority and location.
- Coordinate with customers, vendors, and field technicians for timely service.
- Provide clear service updates and manage reschedules or emergencies.
- Use dispatch systems to maintain smooth daily operations.
<8efe80624d780eba0c6493ec45140364>Email & Chat Support

- Respond promptly to customer inquiries via email and chat.
- Process orders, refunds, and account updates accurately.
- Create message templates for fast, consistent communication.
- Maintain high client satisfaction through professional responses.

Tools I Use to Support Your Business

CRM & Helpdesk: Zendesk, Freshdesk, BoldDesk, HubSpot
Dispatch & Scheduling: ServiceTitan, Housecall Pro, Workiz, Google Calendar, Trello, Calendy, SimplePractice
Communication: RingCentral, Skype, Zoom, MS Teams, Slack, WhatsApp<8efe80624d780eba0c6493ec45140364>Email Platforms: Gmail, Outlook
Productivity: Google Workspace (Docs, Sheets, Drive, Calendar)

Let’s work together to create better customer journeys, smoother operations, and stronger client relationships.

Message me now to discuss how I can bring value to your team or book a free consultation so we can strategize how to grow your business today!

WhatsApp: -----------<8efe80624d780eba0c6493ec45140364>Email address: -----------

I am a reliable and experienced Customer Service and Dispatch Support professional with nearly four years in Roadside Assistance. I specialize in creating service requests, coordinating with Service Providers, and efficiently dispatching jobs while managing escalations and resolving urgent concerns with professionalism and empathy.
Having transitioned from Case Manager to Quality Analyst, I bring strong organizational and detail-oriented skills, thrive in fast-paced environments, and communicate effectively with US-based teams. I am committed to delivering accurate, efficient, and customer-focused support, ensuring a seamless experience for both clients and customers.

With over 4 years of work experience in logistics and operations, I currently serve as a Remote Truck Dispatcher, where I specialize in carrier onboarding, load management, and FTL logistics. My mission is to streamline freight operations by ensuring efficient dispatching and fostering strong partnerships with reliable third-party carriers. Committed to maintaining transparent communication and overcoming challenges, I strive to contribute to our team's success in delivering seamless transportation solutions while upholding safety and compliance.

I manage load postings, carrier vetting, and rate negotiations on platforms like DAT and Truckstop, while coordinating diverse equipment types such as Power Only, Box Truck, 53’ Dry Van, Sprinter Van, Reefer and more. My role involves dispatching loads, tracking progress, and resolving disputes professionally to ensure timely deliveries. By leveraging my skills in communication, document verification, and issue resolution, I help drive operational excellence and client satisfaction across the supply chain.

I am experienced in various roles including customer service, subject matter expert, IT helpdesk analyst, quality analyst, service coordinator/IT Dispatcher, and virtual assistant.

I am dedicated to delivering top-notch service and support to clients.

I am skilled in problem-solving, multitasking, and adapting to diverse tasks.

Ready to contribute positively to your team's success!

Highly dedicated and detail-oriented professional with over 6 years of experience in transportation dispatching, non-voice BPO support, and administrative tasks. Skilled in data management, scheduling, and ensuring accurate and efficient operations. Strong problem-solving and organizational abilities, with proven capacity to multitask and maintain accuracy in fast-paced environments.

Highly organized and detail-oriented Service Dispatcher with experience coordinating technicians, managing service calls, and ensuring timely communication between customers and field teams. Skilled in scheduling, tracking work orders, handling inbound and outbound calls, and maintaining accurate service records. Known for strong multitasking abilities, clear communication, and reliability in fast-paced service environments. Proficient in using CRM systems, spreadsheets, and dispatch tools to support daily operations and improve service efficiency

Aspiring Freight VA | Logistics Support | Track & Trace | US Hours Ready

Profile Description:

I'm John Eric an aspiring Freight Virtual Assistant with 13+ years of experience in supply chain, inventory tracking, and IT support. I recently completed intensive freight training (Incoterms, HS codes, FCL/LCL, TMS, load boards, rate negotiation, customs docs).

From my previous roles:

Cut order delays by 30%

Reduced delay detection from 48 hours to under 4 hours

Maintained 99% inventory accuracy

ISO 9001 certified

I'm comfortable with load boards (DAT, Truckstop), Excel/Google Sheets (advanced), TMS, and customer communication. I work US night shifts, have reliable internet + backup power, and I'm ready to help with tracking, paperwork, carrier coordination, and daily operations.

Looking for a remote freight VA or logistics coordinator role where I can start quickly and grow with your team.

Let's connect.

Been working to BPO industry with various accounts for 6-8 years now. I need to grow outside it and earn more, and if earning more is subject to be a VA. I'm all for it.

Freight Dispatcher VA | Load Booking, Track & Trace, Freight Quoting | E-Commerce Support (TikTok Shop & Amazon OA)

Freight & Logistics Support I Provide:
Load searching using DAT Load Board (and similar platforms)
Load booking & broker communication
Track & Trace (real-time shipment updates)
Freight quoting & rate checking
Basic rate negotiation support
Driver coordination and status updates
Knowledge of HOS (Hours of Service) compliance

My focus is to:
Minimize deadhead miles
Secure profitable loads
Maintain smooth and organized dispatch operations

Training & Preparation
Completed Freight Dispatcher 101 VA Training & Masterclass (3-Day Intensive)
Currently enrolled in a 1-Year Advanced Freight Dispatch Masterclass Program
Hands-on training in real dispatch workflows, load management, and broker communication
Familiar with industry tools, processes, and logistics coordination

E-Commerce Support
TikTok Shop management
Amazon Online Arbitrage (product sourcing & research)
Order fulfillment & tracking
Supplier & customer communication

I have also completed a 3-day intensive training in Amazon Online Arbitrage Sourcing, which strengthened my skills in product research, deal analysis, and identifying profitable items.
In addition, I have completed intensive training in Social Media Management, focusing on Canva, video editing, Reels creation, content creation, and copywriting.
As a Virtual Assistant with a strong technical background, I am highly motivated to offer my services in the following areas:
-Product sourcing/amazon/ebay
- Data Entry
- Spreadsheet
- Research
- Administrative Assistance
- Records Management
- Email Management
- Calendar Management
- Video Editing
- Photo Editing
- Data Mining
- Email Mining
- Lead Generation
- Presentation
- Email Marketing
I finished 96-Hour Virtual Assistant Training at QuickDesk Virtual Solutions where I learned and applied different tools such as :
ADMINISTRATIVE ASSISTANCE
- MS-Word
- MS-Excel
- MS-Powerpoint
- Google Suites
- LastPass
- Dropbox
- One Drive
- Google Drive
- Google Calendar
- Wordpress for Blog Management
- ----------- for screen recorder
- prnt.sc for jpeg converter
- WinZip/WinRar for file compression
- ----------- / goo.gl / -----------.com for URL shortener
- ----------- for file conversion
SOCIAL MEDIA MANAGEMENT
- HootSuite
- MeetEdgar
- PostPlanner
SOCIAL MEDIA MARKETING:
- Twitter
- Facebook
- Instagram
- Reddit
- Quora
PHOTO EDITING
- Canva
- -----------
VIDEO EDITING
- Canva, Capcut
PROJECT MANAGEMENT
- Asana
- Basecamp
WEBSITE DESIGNING
- WordPress
- WIXEmail Management
- Mailchimp

I am a Versatile and detail-oriented professional with a strong background
in customer service, logistics coordination, social media moderation, and
lead generation. Proven ability to handle high-pressure environments,
resolve customer issues efficiently, and ensure smooth operational flow
across departments. Skilled in managing online communities, identifying
sales opportunities, and supporting business growth through strategic
outreach and clear communication. Adept at multitasking, adapting
quickly to new tools, and maintaining a customer-focused mindset in all
areas of work.

Are you looking for a passionate and reliable professional to join your team?

I bring over five years of experience as a Customer Service Representative handling international accounts, where I consistently delivered high-quality support, resolved complex customer concerns, and maintained strong client relationships.

I also have experience as a Scheduler in the healthcare industry, where I managed appointment coordination, calendar management, and patient communication with accuracy and confidentiality. I am highly proficient in Microsoft Excel, Word, Outlook, Microsoft Teams, and CRM systems.

I am especially skilled in managing Outlook calendars, scheduling, rescheduling, and sending appointment invitations.while ensuring smooth coordination between customers and internal teams. I am detail-oriented, organized, and known for my ability to multitask in fast-paced environments while maintaining excellent service standards.

I help US brokers and carriers keep freight moving without delays, missed updates, or documentation errors.

I am trained in US freight dispatch operations and ready to step into a Broker Assistant or Dispatcher VA role immediately. I handle load booking on DAT and Trucker Path, LTL quoting, shipment tracking via MacroPoint, and full dispatch documentation including BOLs, Rate Confirmations, and PODs.

I work confidently inside TMS platforms such as AscendTMS and ArcBest, ensuring loads are tracked, updated, and closed accurately and on time.

What I bring is not just dispatch support—but operational discipline. With over 10 years of experience as a Senior Design Engineer, I’m highly detail-oriented, structured, and reliable under pressure. I don’t miss steps, and I don’t let tasks fall through the cracks.

Based in the Philippines and fully remote-ready, I am available to support US brokers, carriers, and 3PLs who need a dependable dispatcher/Broker Assistant who can start immediately and add value from day one.

Hi, I’m Josielyn Marin — a reliable and detail-oriented Executive Virtual Assistant supporting business owners.

I specialize in executive assistance, helping you stay organized, manage daily operations, and keep your business running smoothly—so you can focus on growth.

Here’s how I can support you:

• Executive Assistance: Calendar & email management, scheduling, task coordination, and admin support
•Plan, organize, and execute office activities and meetings
• Manage office logistics
• Manage and maintain calendars
• Handle administrative tasks such as filing, scanning, and copying
• Operations Support: Process coordination, data management, and day-to-day business support
• Basic Social Media: Simple graphics and post scheduling (Canva)

Tools I used:
Microsoft word| Google Workspace | Power point| Zoom | Canva |Excel| Xero| Quickbooks

I’m flexible, easy to work with, and can handle tasks with minimal supervision. Whether you need ongoing support or help with specific tasks, I’m here to make your workload lighter and your operations more efficient.

Let’s connect and see how I can support your business.

I am a highly skilled and dependable Virtual Assistant with solid experience in administrative support and logistics coordination. Proficient in tools such as Slack, Outlook, Google Sheets, Google Docs, Google Workspace, and Canva, I bring strong organizational skills, attention to detail, and the ability to work efficiently with minimal supervision.
I also bring expertise as a Logistics Dispatcher, managing driver schedules while ensuring full compliance with Hours of Service (HOS) and General DOT Regulations. I’m well-versed in optimizing delivery operations using Amazon Relay, streamlining logistics processes to improve efficiency and safety.
Eager to learn and always open to training, I’m a fast learner who quickly adapts to new systems and takes initiative to get the job done right.