Results-driven Logistics and Operations Specialist with a proven track record in end-to-end supply chain
coordination, freight dispatching, and administrative management. Adept at managing fast-paced night-shift
operations, optimizing carrier capacity, and maintaining seamless communication with international
commercial drivers and regional stakeholders.

I was a Customer Service Representative fore more than 5 years of experience, handled different accounts and now switching career. With emotional intelligence and strong interpersonal skills, I am able to deliver and exceed expectations with the result. In my spare time, I do research and self-study on what Virtual Assistant do so I can not be stagnant and test my limit on what else I can do. Additionally, I am also a great team player and can collaborate to people when needed. These attitudes, I believe, will help the team and company reach their goals towards wuccess and excellence.

PROFESSIONAL SUMMARY

Detail-oriented Virtual Assistant and Operations Support professional with experience in customer service, technical support, claims processing, and documentation management across global accounts including Allstate, Intuit QuickBooks, Amazon, and Concentrix.

Experienced in handling high-volume communication, issue resolution, case documentation, administrative workflows, and deadline-driven operations. Strong multitasking, problem-solving, and organizational skills with the ability to quickly adapt to systems and SOPs.

Seeking an opportunity as a Dispatcher Virtual Assistant / Customer Service Specialist where I can contribute strong communication, shipment coordination support, customer service skills, and operational efficiency.

CORE SKILLS

Dispatch Support & Coordination • Shipment Tracking • Operations Support • Driver/Broker Communication • Compliance• Appointment Scheduling • Administrative Support • Claims Documentation • Data Entry • Microsoft Excel • Google Sheets • SOP Compliance • Problem Solving • Time Management

I have an excellent and well-rounded professional journey. I’ve built a strong profile that combines sales, customer service, leadership, and healthcare administration across multiple industries. I am highly trainable, a fast learner, and able to adapt easily to new environments. I work well independently and am always willing to take on new challenges. I consistently put forth my best effort and strive to excel in every role I undertake.

Driven and highly dependable professional with over 5 years of experience in security and logistics support in a corporate, now specializing in Freight and Administrative Virtual Assistance. I bring precision, organization, and a sharp eye for detail in managing shipments, data, and daily operations. Known for staying calm under pressure and delivering consistent, high-quality results, I help businesses run smoothly through reliable support and clear communication.

I have a strong understanding of freight brokerage workflows, including load posting, carrier coordination, dispatch processes, and shipment status updates. I am confident in supporting logistics teams with accurate tracking, organized communication, and timely updates to help keep operations running efficiently.

I am detail-oriented, organized, and comfortable working in fast-paced, time-sensitive environments where accuracy and clear communication are important. I am also adaptable and open to learning different tools and systems used in logistics operations.

My goal is to provide reliable dispatch and logistics support that helps improve workflow efficiency, reduce communication delays, and ensure accurate shipment updates.

CORE SKILLS:
- Freight Dispatch & Load Coordination Support
- Shipment Tracking & Status Updates
- Freight Brokerage Workflow Assistance
- Carrier & Broker Communication Support
- Load Board Familiarity (DAT concepts)
- Data Entry & Documentation Accuracy
- Excel / Google Sheets Tracking
- Email Coordination & Customer Support
- Time-Sensitive Logistics Support

LOGISTICS KNOWLEDGE:
- Freight dispatch flow: booking to delivery process
- Load posting and carrier coordination
- Shipment tracking and update reporting
- Basic logistics documentation handling (BOL, POD, rate confirmations)
- Communication workflow between brokers and carriers

STRENGTH:
- Strong attention to detail and accuracy
- Fast learner and highly adaptable
- Clear and professional communication
- Organized and process-oriented mindset
- Reliable in time-sensitive tasks

AVAILABILITY:
Available to work flexible schedules depending on operational needs and open to working across different time zones.

PORTFOLIO & RESUME
Portfolio: https://-----------/joyceanneportfolio
Resume: https://-----------/JoyceAnneCapiliRESUME

An upbeat, self-motivated team player with excellent communication skills. Possess a highly positive attitude that will be able to motivate colleagues. Adaptive to the different environment that will be encountering with Humoristic interpersonal skills.

help trucking businesses find high-paying loads, negotiate better rates, and manage dispatch operations efficiently. My goal is to keep trucks moving, minimize deadhead, and maximize profit.

I have experience in customer service with AT&T, where I developed strong communication and problem-solving skills. I also worked as a seafarer, which trained me to stay disciplined, organized, and calm under pressure.

I understand load boards, rate per mile calculations, and broker communication. I can handle load booking, negotiation, and dispatch coordination from pickup to delivery.

I am reliable, detail-oriented, and ready to start immediately.

Hi! I’m Mark, a trained Freight Dispatcher and Logistics Virtual Assistant.

I recently completed a Freight VA training where I gained hands-on knowledge in load boards, TMS platforms, rate negotiation, quoting, and shipment coordination. I understand the basics of freight operations and how to support brokers and carriers efficiently.

In my previous roles, I handled coordination, scheduling, and documentation, which helped me develop strong attention to detail and organizational skills important in logistics work.

Here’s how I can help your business:
• Post loads and find available trucks using load boards
• Communicate and coordinate with carriers and drivers
• Assist with rate quoting and negotiations
• Track and monitor shipments (Track & Trace)
• Manage data entry and logistics documentation

I may be new to remote work, but I am reliable, easy to train, and committed to delivering accurate and timely results. I am available full-time and ready to start immediately.

I’m excited to support your team and help your operations run smoothly.

Let’s work together!

I am a detail-oriented Virtual Assistant with 4 years of experience supporting US-based teams in administrative, academic, and customer support roles. I specialize in managing complex schedules, high-volume communication, and time-sensitive documentation. Recently, I completed specialized training in Truck Dispatching and Freight Operations to provide dedicated back-office support for the logistics industry.

Core Skills
Administrative Support: Expert in email/chat management, calendar coordination, and maintaining accurate digital records .

Logistics & Dispatch: Proficient in load board searching (DAT, Truckstop, Doft), track & trace, and rate quoting .Data Management: High-accuracy data entry and CRM maintenance (Wave CRM) .Technical Background: Strong adherence to compliance and technical workflows, backed by a degree in Aircraft Maintenance Technology .

Technical Toolkit
Logistics Tools: DAT, Truckstop, Doft, Google Maps (Route Planning), and FreightClassCalc Productivity Suite: Microsoft Excel, Word, Teams, Zoom, and PowerPoint .
Academic/CRM Systems: Canvas, Moodle, ProctorU, and Wave CRM .

We Receives calls from customer who needs service such as tire change, towing service. A Roadside Assistance Dispatcher is responsible for coordinating help for motorists who experience vehicle breakdowns, a-----------, or other emergencies on the road. This role involves managing incoming service requests, dispatching appropriate service providers, and ensuring timely assistance for stranded drivers.

Hi,

I am Cristna Kaye but I go by Kaye. I have solid experience as a Customer Support and as a Dispatch Coordinator and and I am excited about the opportunity to contribute to your team's success.

Throughout my career, I have honed my skills in providing excellent customer experience by being positive, friendly , timely and attentive on a consistent basis. Additionaly, I am respectful , responsive and able to ask relevant questions. I also understand how important product knowledge is and asking customer feedback before the call ends and after.

Throughout the years, I have gained enough skills to handle customer complains. Listening to the customers coupled with showing empathy is a very good way to handle complaining customers and gain their trust at the beginning of the call. Then you can ask relevant questions to clarify the exact concern and by then I will be able to create a solution.

My goal as an excellent customer service representative is to promote customer retention , recommendation of the business and positive online reviews that would lead the business in success.

Let's discuss how my background, skills, and enthusiasm align with the goals of the company.

I am a dedicated professional with over 10 years of experience in customer service, chat and email support, sales, and logistics. My background has equipped me with the ability to effectively manage diverse customer concerns, resolve complex issues, and deliver outstanding service in fast-paced environments. I take pride in building strong customer relationships, driving satisfaction, and supporting business growth. I am eager to bring my skills, reliability, and proven track record to a company where I can contribute to success while continuing to develop professionally..

Skills:
Phone, Chat & Email Support • Technical Support • Senior Dispatch Support (Freight) •Limo Anywhere/ Compliance • Administration • Logistics • Zendesk • Salesforce • Shopify • Shopline • DAT Load Board • Troubleshooting • Ticket Resolution • Rich Panel • Slack • PayPal Disputes.
With over 10 years of professional experience, I have developed a strong ability to handle diverse responsibilities with accuracy and professionalism. My background has strengthened my problem-solving skills, adaptability, and customer-first mindset, allowing me to effectively manage client concerns and support business operations. I am committed to delivering exceptional service, maintaining positive client relationships, and contributing to company success through reliable and efficient work.

Dispatcher

Dispatcher for Gagarage Door
Dispatcher for Airduct
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Office Secretary
Customer Service Representative
Data Entry
CRM
WORKIZ
POWER DISPATCH
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JOBBER

During my tenure as a Dispatcher and Customer Support Representative at Columbus Locksmith, I handled inbound and outbound customer calls with professionalism and empathy. I provided frontline support to technicians in the field, ensuring seamless operations. Additionally, I played a key role in process improvements by logging operational issues and implementing solutions. My responsibilities also extended to data entry, deal closures, billing, and report generation.Before that, as a Customer Service Representative at Siblings International Business Solutions, I served as a primary point of contact for individuals navigating the U.S. Visa application process. I provided timely and accurate responses to inquiries, addressed customer concerns with professionalism, and collaborated with internal teams to resolve complex issues. Maintaining comprehensive records and ensuring customer satisfaction were integral to my role.My experience has equipped me with strong problem-solving skills, attention to detail, and the ability to thrive in fast-paced environments. I take pride in delivering excellent customer service and supporting teams in achieving operational efficiency.I would appreciate it if you could spare a -----------nt to go through my resume and find all the information. However, it would be better if we could meet and have a one-to-one, where we can discuss this position further.I appreciate it if you could spare a -----------nt to go through my application and see how valuable I can be to your company.