Vlademir
Customer Support & Operations Virtual Assistant / CRM & Admin Specialist
Verified
Overview
Looking for any work (8 hours/day)
at $4.16/hour ($800.00/month)
Bachelor's degree
Last Active
June 27th, 2026 (today)
Member Since
February 24th, 2026
Profile Description
I help business owners stay organized, efficient, and focused on growth.
With over 6 years of experience supporting US and Australian clients in customer service, sales, technical support, administrative support and data management plus 5 years managing my own business. I understand what it takes to keep operations running smoothly behind the scenes.
As an Operations Virtual Assistant, I specialize in:
• Managing CRM systems and maintaining accurate records.
• Tracking operations, reports, and workflows.
• Handling customer communication professionally.
• Organizing
• Supporting daily business processes with precision.
• Regularly updated payroll information with drivers' absences, sickness, deduction and overtime.
• Processed Invoices to itemize and provide records of the drivers to be reported to the client.
• Checking drivers pick-up and delivery points and picked additional task to aid team success.
• Fatigue Management must ensure all drivers are following their designated working hours and scheduled breaks, using the MTData fleet management and telematic system.
• Logbook Data Entry enter all drivers' information in excel sheet before entering to the designated system.
• Breach reporting generates all breaches reports and send them to the designated state managers for them to take actions with the drivers involved.
• Trip Sheets enter all trip sheets details into the prescribed system.
• MYOB - Invoicing & Billing, Payroll & Employee Payment
• Spreadsheet Reporting (Google Sheets / Excel)
• Customer Service
• Logistics & Operations Tracking
• Sales & Lead Support
• Internet Trouble Shooting for HughesNet Satellite Internet Provider
• MT Data - fleet management and telematics systems
• Handle inventory, pricing, supplier coordination, and daily sales operations while maintaining strong customer relationships.
I am detail oriented, proactive, and dependable. I just don't complete tasks I make sure systems are organized, processes are efficient, and nothing falls through the cracks.
If you’re looking for someone who treats your business like their own and communicates clearly every step of the way, I’d be glad to support you.
Top Skills
Customer Support » Technical Support
Experience: 1 - 2 years
*HughesNet Satellite Internet Provider -a technical account provides broadband internet to homes and small businesses especially in rural or remote locations where cable, fiber, or DSL internet often isn’t available.
Office and Administration » Data Entry
Experience: 2 - 5 years
Fatigue Management - ensure all drivers are following their designated working hours and scheduled breaks, Log Book Data Entry - Enter all drivers information in excel sheet before entering to the designated system. Breach Reporting - generate all breach reports and send them to the designated state managers for them to take action with the drivers involved. Trip Sheets - enter all trip sheets details into the prescribed system.
Customer Support » Customer Service
Experience: 2 - 5 years
*Responded to inbound and outbound client inquiries via phone, email, and chat. Maintained accurate records of customer interactions in CRM systems. *Florist Transworld Delivery Account - (FTD) provides technology, marketing, and software support to florists in its network.
Other Skills
Professional Services » Management Services » Customer Support Management
Experience: 1 - 2 years
I supported customers through calls, email, and chat while maintaining accurate records and delivering positive service experiences.
Office and Administration » Google Sheets
Experience: 1 - 2 years
I utilized Google Sheets for real-time tracking, reporting, and organizing operational data efficiently.
Office and Administration » Administrative Support
Experience: 2 - 5 years
*Regularly updated payroll information with driver's absences, sickness, deduction and overtime. Processed invoices to itemize and provide records of the drivers to be reported to the client. Checking drivers pick-up and delivery points. Picked additional task to aid team success.
E-Commerce » Logistics Coordination
Experience: 2 - 5 years
I coordinated logistics operations by tracking driver trips, managing pallet exchanges, and ensuring accurate daily run sheet reporting.
Accounting » Bookkeeping
Experience: 1 - 2 years
As part of my operations work, I took care of invoicing, billing, and payroll using MYOB, making sure payments were accurate, records were organized, and transactions were properly documented.
Accounting » MYOB
Experience: 1 - 2 years
I managed billing, payroll, and employee compensation through MYOB, ensuring timely payments and accurate financial documentation.
Basic Information
- Age
- 34
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Bulan, Sorsogon
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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