Customer service, admin task and subject matter expert

Handled inquiries, concerns, and requests from customers with professionalism and empathy. Delivered timely and accurate support, maintained positive relationships, and contributed to overall customer satisfaction and retention.

I have strong typing skills and experience working on blended accounts, handling both voice and chat support. I can respond quickly and accurately to customer inquiries, maintain proper documentation, and manage multiple conversations efficiently while ensuring high-quality communication.

I work well in a team environment and collaborate effectively to reach shared goals. I communicate clearly, support my colleagues when needed, and adapt quickly to different working styles. My experience in customer service and as an SME has strengthened my ability to coordinate with others, share knowledge, and contribute to a positive and productive team culture.

I use NetSuite as a tool to navigate customer accounts, access accurate information, and provide the correct details during support interactions. It helps me ensure that the data I share is up-to-date, reliable, and aligned with the customer’s needs.

I provided technical support for Cayan, a device used to process and receive card payments. My role included troubleshooting device issues, guiding customers through setup, connectivity, and transaction problems, and ensuring the device operated smoothly for secure payment processing. I delivered clear, step-by-step assistance to resolve concerns efficiently.

I have strong communication skills developed through handling international accounts in a blended setup (voice, chat, and email). As a Subject Matter Expert (SME), I supported agents, guided escalations, and ensured clear, accurate communication with customers and the team. My experience has helped me become confident, articulate, and effective in delivering information professionally.

I worked as a content moderator for Canva, reviewing user-generated designs to ensure they met quality, copyright, and community guidelines. I handled reports, checked for policy violations, and maintained a safe and positive platform experience by accurately assessing and moderating content.

I use Hubstaff for timekeeping, tracking my work hours, monitoring screenshots, and submitting completed tasks. It helps me stay organized, maintain transparency, and ensure all my work logs are accurate and updated.

I am highly adaptable and able to quickly adjust to new tools, processes, and work environments. With experience handling blended accounts, multiple platforms, and diverse customer needs, I can learn fast, stay flexible, and maintain high performance even in changing situations.

I use Google Workspace for managing emails, organizing files, creating documents, and coordinating team tasks. Tools like Gmail, Drive, Docs, Sheets, and Calendar help me stay organized, collaborate efficiently, and ensure all work is properly documented and accessible.