Abdul
Workforce Management Capacity Planner and Scheduler
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.77/hour ($909.09/month)
Bachelors degree
Last Active
October 1st, 2025 (255 days ago)
Member Since
October 1st, 2025
Profile Description
With over 5 years of increasing experience in Real-Time Analysis, Scheduling and most recently as a WFM Planner being meticulous and data-driven, with a proven track
record of matching personnel to service level objectives while optimizing usage. Skilled in forecasting, shift strategies, FTE analysis, seat planning and schedule optimization, focused on bringing order to intricate processes, influencing proactive planning strategies and working across departmental boundaries to meet business objectives as well as promoting agent engagement. Experience with WFM systems/tools such as NICE IEX, Genesys Legacy, Genesys Cloud, WokforceCx and Alvaria WFM to name a few including Excel and Google Docs/Sheets. A keen sense of identifying trends and approaching with a hybrid of Qualitative and Quantitative analysis while utilizing forecast models such as Time Series Analysis and some experience with Erlang models.
Top Skills
Office and Administration » Calendar Management » Scheduling
Experience: 2 - 5 years
Project Management » Capacity Planning
Experience: 2 - 5 years
Human Resources » Workforce Management
Experience: 2 - 5 years
Other Skills
Human Resources » Payroll » Timekeeping
Experience: 2 - 5 years
Office and Administration » Microsoft Excel
Experience: 2 - 5 years
Office and Administration » Google Sheets
Experience: 2 - 5 years
Office and Administration » Microsoft 365
Experience: 2 - 5 years
Marketing » Social Media Management
Experience: 6 months - 1 year
Professional Services » Management Services » Finance Management
Experience: 1 - 2 years
Accounting » Financial Accounting » Financial Forcasting
Experience: 1 - 2 years
Design » Graphic Design » Canva
Experience: 1 - 2 years
Accounting » Financial Accounting » Financial Reporting
Experience: 1 - 2 years
Design » Thumbnail & Social Media Design
Experience: 1 - 2 years
Basic Information
- Age
- 33
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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