Mark
Customer Service & Operations Specialist | Email & Chat Support | BPO (10+ Years
Verified
With Timeproof
Overview
Looking for part-time work (5 hours/day)
at $4.83/hour ($570.00/month)
High school diploma
Last Active
June 2nd, 2026 (15 days ago)
Member Since
September 12th, 2025
Profile Description
I am a highly experienced Customer Support Specialist and Virtual Assistant with over 10 years of BPO experience in
I help businesses scale their customer support operations by improving response times, resolving complex customer issues, reducing ticket backlogs, and increasing customer satisfaction and retention.
I have supported high-volume environments where accuracy, speed, and consistency are critical.
Core Expertise & Skills:
•
• Customer Service & Helpdesk Management
• Billing, Invoicing & Payment Support (Stripe, PayPal, Braintree)
• CRM Management & Data Operations (Airtable, Emplify, Booking Koala)
• Shopify Customer Support (orders, refunds, product updates)
• Technical Troubleshooting & Issue Resolution
• Documentation, SOPs, Reporting & Process Improvement
• Customer Retention & Complaint Handling
I am not just a customer support agent—I actively improve processes, identify recurring issues, and help businesses build a more efficient and scalable support system.
Why hire me:
• 10+ years of BPO experience in customer service and operations
• Strong background in high-volume support environments
• Fast, accurate, and detail-oriented execution
• Strong ownership and minimal supervision required
• Clear, professional, and customer-friendly communication
• Proactive problem-solving mindset
If you are looking for a reliable Customer Support Specialist, Virtual Assistant, or Helpdesk Agent to handle customer interactions efficiently and improve your support operations, I am ready to contribute immediately.
Top Skills
Customer Support » Email Support
Experience: 2 - 5 years
Customer Support » Phone Support
Experience: 10+ years
Customer Support » Customer Service
Experience: 10+ years
Other Skills
• Proficient in using Freshdesk Support for managing tickets, tagging, and prioritizing customer inquiries. • Experienced in handling customer requests via email, chat, and calls. • Skilled in creating and updating macros, ticket views, and triggers to streamline workflow. • Able to track performance metrics and generate reports for response and resolution times.
• Skilled in managing customer tickets, tagging, and prioritizing inquiries through Zendesk Support. | • Experienced in assisting customers across email, chat, and phone channels. | • Proficient in building and maintaining macros, ticket views, and triggers to improve workflow efficiency. | • Capable of monitoring key performance metrics and preparing reports on response and resolution times.
Customer Support » Chat Support
Experience: 2 - 5 years
Office and Administration » Team Leadership
Experience: Less than 6 months
Office and Administration » Data Analytics
Experience: Less than 6 months
Basic Information
- Age
- 35
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- San Ildefonso, Bulacan
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
SEE MORE REAL RESULTS“The more I stepped away from it, the more successful our Chanel became!”
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