Je-an
Associate Director | Operations & Client Services | Remote Team Management Exper
Overview
Looking for part-time work (4 hours/day)
at $10.08/hour ($960.00/month)
Associates degree
Last Active
June 26th, 2025 (361 days ago)
Member Since
June 18th, 2025
Profile Description
I’m a results-driven leader with over 16 years of experience in BPO operations and client services. I’ve helped grow businesses in telecom, tech, and retail by leading cross-functional teams, improving processes, and making sure clients are happy and supported.
I’ve worked with local and international teams—including the Philippines, India, and Bulgaria. I’m great at managing programs, solving problems, and using data to make smart decisions. I’ve led performance improvement projects, managed financials (like payroll margins and revenue forecasting), and built strong partnerships with clients and teams.
Whether you need someone to oversee operations, support clients, or manage multiple programs smoothly—I’m here to help. I work with heart, lead with clarity, and get things done.
Let’s work together to make things better, smarter, and stronger.
Top Skills
Professional Services » Management Services
Experience: 5 - 10 years
Acted as the main point of contact for clients, building strong partnerships, handling escalations, and driving satisfaction through proactive support.
Professional Services » Management Services » Bpo Operations Management
Experience: 10+ years
Led large-scale programs across multiple sites and regions, ensuring smooth daily operations, SLA compliance, and cost efficiency.
Professional Services » Management Services » Call Center Operations Management
Experience: 10+ years
Led large-scale programs across multiple sites and regions, ensuring smooth daily operations, SLA compliance, and cost efficiency.
Other Skills
Professional Services » Management Services » Customer Support Management
Experience: 10+ years
Created coaching frameworks and KPIs to boost individual and team results, focusing on metrics that drive CSAT, quality, and efficiency.
Office and Administration » Leadership
Experience: 10+ years
Managed cross-site teams in the Philippines, India, and Bulgaria, aligning goals, improving team engagement, and ensuring high performance.
Office and Administration » Team Collaboration
Experience: 10+ years
Managed cross-site teams in the Philippines, India, and Bulgaria, aligning goals, improving team engagement, and ensuring high performance.
Office and Administration » Teamwork
Experience: 10+ years
Managed cross-site teams in the Philippines, India, and Bulgaria, aligning goals, improving team engagement, and ensuring high performance.
Customer Support » Technical Support
Experience: 10+ years
Over 16 years of experience handling voice and non-voice accounts in telecom, tech, and retail industries, managing high-volume operations.
Accounting » Financial Accounting » Financial Forcasting
Experience: 2 - 5 years
Handled FTE-based billing, revenue forecasts, and gross margin tracking, ensuring profitability while balancing performance investments.
Project Management » Process Improvement
Experience: 5 - 10 years
Identified gaps and designed SOPs to streamline workflows, reduce errors, and improve turnaround times using data and team feedback.
Office and Administration » Data Analytics » Tableau
Experience: 10+ years
Used dashboards and insights to make informed decisions, highlight trends, and guide performance strategies during weekly business reviews.
Office and Administration » Data Management
Experience: 10+ years
Used dashboards and insights to make informed decisions, highlight trends, and guide performance strategies during weekly business reviews.
Office and Administration » Quality Assurance
Experience: 10+ years
Redesigned QA frameworks and evaluation tools to improve consistency and align with customer experience goals across all touchpoints.
Coaching » Training and Development
Experience: 5 - 10 years
Identified gaps and designed SOPs to streamline workflows, reduce errors, and improve turnaround times using data and team feedback. Successfully launched and scaled programs from start-up to maturity, including staffing, training, metric alignment, and client onboarding.
Basic Information
- Age
- 39
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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