Ecommerce VA/Customer Support Specialist/Property Rental VA/

Overview

Looking for full-time work (8 hours/day)

at $4.99/hour ($960.00/month)

Bachelors degree

Last Active

June 24th, 2026 (2 days ago)

Member Since

March 15th, 2017

Profile Description

I am a highly reliable and detail-oriented E-commerce Virtual Assistant and Customer Support Specialist and Operations Managemet with over 9 years of experience supporting online stores across Shopify, Amazon, eBay, and dropshipping platforms. I help business owners scale their operations by handling product management, order fulfillment, customer service, and backend store operations with accuracy and efficiency.
I specialize in both front-end and back-end e-commerce support, ensuring smooth daily operations and excellent customer experience. I am highly organized, tech-savvy, and able to work independently with minimal supervision.
? Core E-commerce Skills:
• Shopify store management
• Amazon & eBay product listing
• Product research & supplier sourcing
• Order processing & fulfillment
• Inventory management
• Customer service (email, chat & social media)
• Refunds, returns & dispute handling
• Dispute management (PayPal, Stripe, Shopify)
• CRM & ticket systems (Zendesk, Gorgias, Freshdesk, etc.)
• Basic product page SEO & optimization
• Data entry & admin support
• SOP creation, updates & process documentation 

? Operations Assistant | Admin VA | Customer Support (Cleaning & Property Management)I have extensive experience as an Operations Assistant and Admin/Customer Support VA for multiple cleaning and vacation rental companies based in the US and UK. I handled daily operations, team coordination, client communication, scheduling, reporting, and system management to ensure smooth and efficient business workflow.
Key Responsibilities & Achievements:
• Managed daily schedules and dispatch for cleaning teams

• Ensured all same-day turnovers and appointments were completed on time

• Reported property issues directly to owners and clients

• Managed laundry drops, supply drops, and consumable audits

• Reviewed and verified after-clean photos via Booking Koala and Breezeway

• Processed laundry invoices and handled ad-hoc admin tasks
For a Nashville-based cleaning company, I handled full operations and admin support including:
 • Scheduling daily appointments and ensuring task completion

• Onboarding and training new cleaners

• Coordinating inspections, supply drops, and laundry logistics

• Communicating with clients and cleaners via phone, SMS, and email using OpenPhone

• Onboarding new units in Resort Cleaning App & Vacasa Field App

• Monitoring cleaner compliance based on uploaded job photos

• Sending cleaning bids via Turno App

• Creating social media content and editing photos using Canva

• Updating website content and features via Squarespace

• Preparing and sending daily operations reports to management

• Tracking property issues and collating feedback to improve processes

• Managing workflows using Streamline & Breezeway
For a UK-based vacation rental company:

• Managed daily bookings from Airbnb, Expedia & ----------

• Organized reservations using Tokeet & ChargeAutomation

• Communicated with cleaners using Trello for task tracking

• Added special guest requests, bedding setups, and notes

• Coordinated smooth guest turnovers and cleaning schedules
This experience strengthened my skills in:

? Operations Management

? Team Coordination & Dispatch

? Client & Staff Communication

? Compliance Monitoring

? Reporting & Process Improvement

? Property Management Systems
I bring strong organizational skills, attention to detail, and reliable communication to every role I handle.