E-commerce Customer Support Specialist | Shopify Expert | Gorgias & Zendesk | Or

Worked in fast-paced customer support roles handling 100+ inquiries daily through email, chat, social media, and phone. Helped customers with order issues, returns, warranties, and account concerns while making sure responses were accurate and timely. Kept CRM systems updated, logged tickets properly, and followed up on cases when needed. Comfortable working in high-volume environments and focused on giving clear, helpful support with good communication and fast resolution.

I have hands-on experience using Shopify, where I handle tasks such as listing products, processing orders, and responding to customer inquiries. I also help manage day-to-day store operations by keeping product information accurate and ensuring orders are processed smoothly. At the same time, I continue to build and strengthen my technical skills on the platform as I work.

I have experience using Gorgias for customer service support, handling customer inquiries, order issues, refunds, and general concerns through email and chat. I manage tickets efficiently, provide clear and accurate information, and work to resolve issues in a timely manner while maintaining a professional and positive customer experience.

I have practical experience working with HubSpot CRM and exposure to other CRM platforms, which I use to manage customer information, track leads, and support daily sales and customer service tasks. I handle organizing contact records, updating client details, and monitoring interactions to ensure data remains accurate and up to date. Working across different CRM systems has also helped me adapt quickly and stay efficient in various workflows.

I am familiar with handling support tickets, responding to customer concerns, and working with basic CRM workflows using Zendesk. I am currently upskilling to strengthen my knowledge and improve my ability to manage customer support processes more efficiently.

I have over a year of experience in technical chat support in the telecommunications industry, assisting customers with internet, mobile, and account-related concerns. My role involves troubleshooting issues, providing step-by-step guidance, and accurately documenting all customer interactions. I aim to resolve concerns efficiently while maintaining clear communication and ensuring a positive customer experience.

I have 3 months of experience in real estate support tasks, including appointment setting, cold calling, and lead generation. I assist in reaching out to potential clients, qualifying leads, and scheduling appointments for agents. I communicate professionally, handle initial inquiries, and help maintain an organized sales pipeline.