Quality Assurance Manager

Position: Seller & Email Support for Amazon Sellers Managed seller accounts, addressed product listings, and handled seller inquiries via email and chat. Ensured sellers complied with Amazon’s policies and guidelines for listings. Provided troubleshooting and assistance for Amazon UK and US platforms.

sZwaluw Solutions OPC November 24, 2023 - September 13, 2024 Position: QA Team Manager Monitored quality of support agents, ensuring adherence to performance metrics and company policies. Created detailed reports and analyzed data to identify trends and areas for improvement.

Tampa Diabetic Exchange July 2025 – March 13, 2026 Position: Sales Cold caller Conducted outbound calls to pharmacies, engaging with purchasing managers and owners to introduce and distribute diabetic supplies. Managed administrative tasks, including sending emails and invoices, while fostering relationships, generating leads, and supporting overall sales growth through effective communication and in-depth product knowledge.

Deep expertise in selling and managing real estate properties, including handling high-value transactions and client consultations.

Strong ability to communicate effectively with clients, executives, and team members, ensuring clarity in sales pitches, customer support, and quality assessments.

Designed and delivered training programs for sales agents and support teams, improving overall efficiency and performance.

Led multiple teams in sales, customer support, and quality assurance, fostering a high-performance culture while supporting team development.

Utilized social media platforms for brand promotion and audience engagement, particularly in vlogging and endorsements.

Handled email and chat support for Amazon sellers, resolving inquiries efficiently while maintaining high customer satisfaction.

Successfully mediated disputes between clients, sales agents, and support teams, ensuring smooth operations and maintaining relationships.

Experienced in tracking KPIs, analyzing sales and QA metrics, and providing insightful reports to upper management.

Implemented new strategies and workflows to enhance efficiency and effectiveness in sales, QA, and support teams.