Shopify Customer Support Specialist | Order Management | Tech-Savvy CSR

Overview

Looking for full-time work (8 hours/day)

at $4.74/hour ($909.09/month)

Bachelors degree

Last Active

June 28th, 2026 (2 days ago)

Member Since

February 10th, 2025

Profile Description

Shopify Customer Support Specialist | Subscriptions | Order Management | Tech-Savvy CSR

I help Shopify brands keep their customers happy, their orders accurate, and their subscriptions running smoothly — so you can focus on growing your business.

With a strong background in customer service (phone, email, and chat) and technical support, I bring both empathy and problem-solving skills to every interaction. I understand that great support isn’t just about answering questions — it’s about protecting your brand reputation and building customer loyalty.

What I Can Help You With:

- Managing customer emails & chats via Gorgias
- Order management in Shopify (invoices, order status, updates)
- Subscription management via PayWhirl

Skipping billing cycles
Changing order frequency
Pausing/canceling subscriptions
Adjusting pricing

- Fulfilling orders through Shippo
- Processing returns via Loop
- Tracking shipments & coordinating with FedEx/couriers
- Updating reports and tracking data in Google Sheets

Why Clients Like Working With Me:

Calm and solution-focused (even with frustrated customers)

Detail-oriented — I double-check orders before they become problems

Tech-savvy — I troubleshoot, not just respond

Clear, professional communication

Reliable and consistent

I don’t just “answer tickets.” I make sure customers feel heard, supported, and confident in your brand.

If you're looking for someone dependable who understands both customer experience and e-commerce operations, I’d love to support your Shopify store. Let’s build a smooth, stress-free support system for your business.