Customer Service Representative

I'm responsible for updating product details, changing item's images, activating product sales chanels, updating items or address on an order, processing refund and cancellation, Handling customer's subcriptions through recharge app, creating account and draft orders for the customers, and sending b2b email account invite.

I handled customer support for multiple brands, assisting customers with order issues, product inquiries, deliveries, cancellations, refunds, product ETA notifications, and any account-related concerns through Gorgias and Zendesk.

I have handled several account that requires customer support or customer service for over 5 years now. It's my responsibility to provide clarification with the customer inquiry regardless if its about their bill, account details, Retention, settings modification etc. I provide detailed explanations for any type of customer concern or inquiry which include appropriate resolution and even basic trouble shooting steps. I always make sure to provide a smooth customer service.

Helped the brand integrate Zendesk with Shopify and set up the triggers, forms, fields, macros, and automations to ensure smooth work flow. Provided customer support by resolving account and order concerns through email.

Helped the brand set up the rules, macros, and basic Gorgias AI knowledge base and guidances. Provided customer support by resolving account and order concerns through email.

Helps customer with their order cancellation and refund request through Netsuite.

Used Microsoft Excel for monitoring and maintenaining records of damaged orders, refunds, item replacements, and missing products for documentation and reporting.

Assist customers with their orders, tracking information, cancellation request for product they purchased from a certain company through Amazon.

I know basic photo editing using Adobe Photoshop and some other photo editing application.

Inventory and product ETA.

Assist customer's with their product or order concerns through Klaviyo.