Customer Support Specialist | 100+ Emails Daily | HubSpot CRM Expert

Overview

Looking for full-time work (8 hours/day)

at $8.39/hour ($1,600.00/month)

Associates degree

Last Active

June 8th, 2026 (6 days ago)

Member Since

February 27th, 2023

Profile Description

Managing a high volume of customer emails, slow replies, messy systems, unhappy customers and need someone who can keep things fast, organized, and handled without constant follow-up?

I help businesses stay on top of their inbox so responses stay fast, customers feel taken care of, and nothing slips through the cracks.

I currently manage 100+ emails daily for a membership-based company, handling general support, billing concerns, refunds, and escalations. I maintain a consistent 15 to 30 minute response time while keeping communication clear, warm, and aligned with the brand.

You won’t need to train me from scratch or monitor every step. I can step in, adapt to your tone and systems, and take ownership of your inbox from day one.

What I can handle for you:

• High-volume inbox management and customer support
• HubSpot CRM management and ticket organization
• Billing, refunds, and account-related concerns
• Handling sensitive or dissatisfied customers with care
• Escalation and coordination with your internal team
• Social media coordination and content scheduling

How I work:

• Prioritize urgent, billing, and time-sensitive messages first
• Keep responses human, clear, and consistent with your brand voice
• Track conversations and follow-ups so nothing is missed
• Identify repetitive issues and improve response flow over time
• Maintain a clean, structured inbox for easy visibility

I’m comfortable working independently and across teams, making sure communication stays smooth without you needing to step in.

I also build simple workflows to improve efficiency, including basic automations in HighLevel and funnel setup using Systeme(io).

Experience:

Member Support Specialist | Influential Women

• Managed 100+ emails daily with fast, thoughtful responses
• Maintained 15 to 30 minute response time across inquiries
• Handled billing, refunds, and special requests accurately
• Escalated issues and ensured proper resolution
• Kept inbox organized with consistent follow-ups
• Resolved sensitive customer concerns professionally

If your inbox is growing and you need someone who can take full ownership of it and keep everything running smoothly, I can step in and handle it for you.

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