Hi, I'm Alyssa. For the past 4+ years, I've helped e-commerce and service-based businesses deliver excellent customer experiences through fast, accurate, and professional support. I currently manage 100+ customer tickets daily, handling order issues, refunds, shipping concerns, and product inquiries while consistently meeting SLA targets.

What I can help you with:
- Customer support via email (Freshdesk)
- Order, refund, and shipping issue resolution (Shopify, StoreFeeder)
- Product listing validation and data entry
- Ticket and inbox management
- Admin and operations support
- Task and workflow coordination (Asana, Trello, Google Workspace)

I'm reliable, detail-oriented, and experienced in handling high workloads
while maintaining quality, accuracy, and efficiency.

I am a customer service and technical support professional with more than 8 years of experience supporting customers in the technology, telecommunications, and healthcare industries. Throughout my career, I have handled customer inquiries, technical troubleshooting, account management, billing concerns, and escalations through phone, email , and live chat channels.

My experience includes working as an Xbox Tier 2 Technical Support Specialist, where I resolved advanced technical issues involving consoles, connectivity, account access, and software updates. I also have extensive experience in healthcare customer support, assisting patients with prescription orders, insurance inquiries, and online pharmacy services while maintaining strict HIPAA compliance.

I am highly skilled in customer communication, problem-solving, CRM platforms such as Salesforce and Zendesk, and delivering exceptional customer experiences. I am reliable, adaptable, and committed to helping businesses improve customer satisfaction and operational efficiency.

Petroleum Engineering graduate with hands-on experience as a Customer Service Representative and Title Examiner in a real estate company, offering reliable customer support and administrative assistance. I specialize in handling client inquiries, resolving issues efficiently, conducting title research, and maintaining accurate documentation with strong attention to detail.

Proficient in title examination and property research, I have experience reviewing ownership history, verifying legal documents, and identifying liens or encumbrances to ensure accurate and compliant real estate transactions. Alongside this, I am skilled in Microsoft Word, Excel, and PowerPoint, supporting data tracking, reporting, and day-to-day administrative tasks while strictly following processes and compliance standards.

I work well in fast-paced, team-oriented environments and am known for being adaptable, a quick learner, and highly organized when managing multiple tasks. I am committed to delivering professional, timely, and high-quality support to help businesses run smoothly and keep clients satisfied.

-> Hi! I'm Jolly — a results-driven BPO professional with 9+ years of experience supporting international clients across customer service, B2B lead generation, technical support, sales coaching, and training & development.

I was promoted from Lead Gen Agent to Sales Coach in just 3 months at Teleperformance Malaysia — one of the fastest promotions on my campaign — driven by consistently exceeding targets while simultaneously serving as acting SME and floor coach for my team.

I was also hired directly as Trainer II at Concentrix, skipping the entry-level Trainer I position entirely, after completing their 1-month intensive Trainer Certification Program. I've trained and onboarded 30+ agents across ANZ and APAC campaigns, consistently achieving ~90% first-attempt assessment pass rates.

——— WHAT I BRING ———

-> B2B Lead Generation & Appointment Setting — Outbound prospecting, C-suite engagement, CRM pipeline management via Salesforce and Outreach. Averaged 1–2 qualified leads/week on SAP ANZ campaign.

-> Sales Coaching & QA — Structured 1-on-1 coaching, call evaluation, and performance improvement. Coached 3 agents weekly; team maintained 85%+ QA scores throughout my tenure.

-> Customer Support — 9+ years of inbound/outbound support across healthcare (Abbott Freestyle Libre, Aetna), web hosting & tech (GoDaddy), and eCommerce (eBay). High-volume, high-compliance environments.

-> Training & L&D — Full-cycle training delivery from new hire onboarding through nesting, refresher sessions, and 1-on-1 coaching. Concentrix-certified trainer. 90% first-attempt pass rate across 30+ agents trained.

-> Technical Support — WordPress, DNS, domain management, email hosting, and web infrastructure support for global customers.

——— INTERNATIONAL ACCOUNTS I'VE SUPPORTED ———
SAP | GoDaddy | Cisco | Abbott | Aetna | eBay

——— TOOLS & PLATFORMS ———
Salesforce CRM | Outreach | Microsoft 365 | WordPress | Magento | ChatGPT | Gemini | Copilot | Gamma

——— ADDITIONAL ———
Typing speed: 70 WPM (98% accuracy)
Strong English communication — written and verbal
Available for full-time remote work immediately
Reliable, self-directed, and thrives in KPI-driven environments

I take ownership of my work, communicate proactively, and show up fully prepared — every day. If you're looking for someone who has done the work, coached others to do it well, and trained teams to do it at scale — I'd love to connect.

Feel free to reach out and I'll respond promptly.

Thanks for checking my profile!

Hi, I’m Ohnjane ! I'm an experienced customer support for over 5 years in the
BPO industry, handling customers across the US, Canada, Asia, and Europe. I
enjoy helping entrepreneurs run their businesses. I support business owners to
expand their operations so they could relax knowing they choose the best
Customer Support/ Virtual Assistant.


Services Offered
-Customer Support
Inquiry Management: Handle customer inquiries with prompt, accurate responses
Complaint Management: Address and resolve customer concerns effectively
Customer Relations: Build and maintain strong, positive relationships with client
-Email Management
Inbox Organization: Sort and categorize email s to keep communication clear and manageable
Prioritization: Identify urgent messages and flag important follow ups so nothing gets missed
Drafting & Responding: Write professional replies, prepare responses for approval, and maintain consistent tone
Decluttering: Unsubscribe from irrelevant mailing lists and remove spam to keep inbox clean
Tracking Communication: Monitor threads to ensure timely follow ups and smooth client interactions
-Tech Support
Troubleshooting: Diagnose and resolve software/hardware issues remotely
Guided Solutions: Walk clients through step by step resolutions with clarity and patience
Escalation Handling: Manage complex technical problems and ensure timely resolution
Process Improvement: Enhance customer experience by resolving issues in a single interaction.

Tools I'm proficient in
• Slack
• WhatsApp
• Discord
• Telegram
• Skype
• Notion
• Cisco
• AWS
• HubSpot
• Mailchimp
• Office 365
• Canva

2 Quick Steps to see if we're the BEST FIT
1. Send me a message
2. Schedule a discovery call

Let’s make your workflow smarter, smoother, and stress-free.

Hello, I’m a Senior Customer Support with 4 years of BPO experience and 2 years as an admin assistant. I love helping people solve problems and make their day a little better whether it’s tracking down a missing package for UPS, assisting Airbnb guests with last-minute bookings, managing airtime plans for TracFone, Net10, and Safelink, or coaching teammates in the BPO industry.

I have 2 years of hands-on experience as an Airbnb Support Specialist, handling Resolutions 1, 2 and 3 cases, guest inquiries, reservations, modifications, and complex issue resolution. I also support hosts with listing issues, platform guidance, and booking coordination, maintaining high ratings and smooth operations. I’m comfortable managing international properties and adapting to different time zones.

CRM & Tools Experience:
• Salesforce
• Atrium
• Genesys
• Airbnb platform

With experience across Airbnb, UPS, TracFone, and admin support, I bring professionalism, empathy, and problem-solving skills to every task. I would be glad to contribute my expertise and resolution experience to your business.

If you need someone who's reliable, resourceful, and trustworthy -we might be a great match.

I am a reliable Virtual Assistant specializing in customer support, technical support, admin tasks, and eCommerce operations. I help businesses manage email s, live chat, tickets, data entry, reporting, SKUlibrary product data, order processing, and shipping coordination.

I provide customer support for the Shopify store “We Are Wild” via email , chat, and tickets, including cancelling orders, processing refunds, and reprocessing orders. I also have experience as a Technical Support Representative for a telecommunications company, handling troubleshooting, issue resolution, and customer assistance.

I use tools such as Zendesk, Freshdesk, Salesforce, SKUlibrary, Brightpearl, Google Workspace, Microsoft Office, Canva, Slack, Zoom, and JIRA to deliver fast, accurate, and organized work.

I am detail-oriented, professional, and committed to providing stress-free support that helps businesses run efficiently. I am flexible, easy to work with, and focused on accuracy and client satisfaction.

I am a business process outsourcing bpo professional and a virtual partner with over 6 years of experience in:
• Sales & Marketing
• B2B Account Management
• 360 Support: Phone Calls, Live Chat, and Technical Support

I have a solid background in high-ticket sales, delivering up to $250k in monthly revenue for a premier company.
I am comfortable using various business tools and software, and I have become very familiar with CRM management and data analysis over the years. I am looking to use my admin skills to help your business grow. Let's connect!

— View my Resume, Portfolio, and LinkedIn
Looking for part-time jobs only. Thank you.

Virtual Assistant with experience in customer support, admin tasks, scheduling and data entry. Organized, reliable and easy to work with. I value clear communication and timely results. Open to full-time or part-time long-term work.

I’m a General Virtual Assistant with experience since 2022 providing administrative, customer support, and online business support services for remote teams and clients. I specialize in email communication, data management, research, and day-to-day administrative tasks that require organization, accuracy, and attention to detail.

My experience includes managing customer inquiries through email support, conducting online research, organizing files and documents, handling data entry tasks, updating WordPress content, managing leads through CRM tools, and assisting with email outreach campaigns using platforms like Mailchimp. I’m also comfortable using tools such as Google Workspace, WordPress, FluentCRM, Canva, and other online collaboration platforms.

I’m highly organized, dependable, and able to follow instructions carefully while managing multiple tasks efficiently. I enjoy supporting businesses behind the scenes and helping teams maintain smooth workflows and organized operations.

I’m currently looking for a long-term remote General Virtual Assistant role where I can continue growing my skills while providing reliable administrative and operational support.

I help businesses provide reliable customer support and technical assistance through email , live chat, and phone support. With 3 years of experience in customer service and technical support at Harte Hanks, I’ve handled high-volume customer interactions while maintaining professionalism, efficiency, and customer satisfaction.

My experience includes:
• Email , chat, and phone support
• Customer issue resolution and escalation handling
• Technical troubleshooting and guided support
• Performance monitoring and process improvement
• Team support and workflow coordination

I’m comfortable using CRM systems, Slack, Microsoft Teams, ticketing platforms, and other remote collaboration tools. I adapt quickly to new systems and work efficiently with minimal supervision.

I am currently looking for a stable part-time remote opportunity where I can consistently support customers and contribute to the team. I’m based in the Philippines (GMT+8) and available for flexible schedules, including evening or night shifts if needed.

My strengths include:
• Clear and professional communication
• Calm and patient customer handling
• Strong problem-solving skills
• Reliable attendance and consistency
• Detail-oriented and organized work

I value long-term working relationships and take pride in being dependable, professional, and easy to work with. If you’re looking for someone who can represent your brand well and provide quality customer support consistently, I’d be glad to help.

Dedicated E-Commerce and Customer Support Specialist with experience in handling online business operations, customer assistance, data entry, and order management. Proficient in Excel and Google Sheets with strong attention to detail, organization, and communication skills. Passionate about providing quality support and helping businesses run smoothly.”

SKILLS
Data & Spreadsheet Skills
-Microsoft Excel
-Google Sheets
-Data Entry (support skill)
-Data Cleaning & Formatting
-Data Organization
-Spreadsheet Management

Reporting & Analysis
-Basic Data Analysis
-Report Creation
-Chart & Graph Preparation
-Pivot Tables (if applicable or learning)
-Data Summary & Insights

Administrative Skills
-Administrative Support
-File Organization
-Attention to Detail
-Time Management
-Problem Solving

SERVICES I CAN OFFER
-Data entry and spreadsheet encoding
-Cleaning and organizing messy data
-Creating weekly/monthly reports
-Sales and expense tracking sheets
-Simple dashboards and charts
-Basic data analysis and insights
-Admin support using Excel/Google Sheets

I have over 10 years of experience providing quality customer service through phone and email support. Throughout my career, I have consistently delivered excellent service while upholding the company’s values and standards. My experience in customer service has helped me develop strong skills in patience, communication, time management, negotiation, prompt problem-solving, and empathy, all of which I believe are essential in creating a positive customer experience. I have provided quality customer service via phone and email for the past 10 years. I always make sure that I give excellent service by upholding the company's vision. Being a customer service representative for years I acquired a good set of skills that I firmly believe to be the foundation of quality customer service such as patience, promptness, time management, ability to negotiate, and empathy.

Results-driven Customer Service Representative and Lead Generation Specialist with over 6 years of experience supporting US and Australian campaigns. Skilled in cold calling, appointment setting, sales, technical support, and customer relationship management. Proven ability to handle high-volume calls, qualify leads, overcome objections, and build strong customer relationships that drive engagement and results. Proficient in GoHighLevel (GHL) and Salesforce CRM, with a consistent track record of delivering excellent customer service, meeting targets, and contributing to business growth.

Results-driven and adaptable professional with proven experience handling multiple accounts across various industries, delivering consistent high-quality customer service and operational support. Demonstrates strong problem-solving skills, attention to detail, and the ability to manage complex customer concerns while maintaining a positive client experience. Recognized for reliability, efficiency, and exceeding performance expectations in fast-paced environments.