Registered Mechanical Engineer with expertise in AutoCAD 2D modeling, Revit design, and MS Office applications. Skilled in creating accurate technical drawings and documentation, with strong problem-solving and analytical abilities. Former ESL tutor with excellent communication skills, now expanding into non-voice CSR roles to provide reliable customer support through email and chat. Detail-oriented, adaptable, and committed to delivering high-quality results.

Hello! I'm a reliable and detail-oriented professional with experience in customer service and e-commerce support. I have handled customer inquiries, confirmed orders, reviewed billing accuracy, and assisted with return-related concerns while maintaining clear and professional communication.

I enjoy helping businesses stay organized and ensuring customers have a positive experience.

My skills include:

Customer Service (Phone, Chat, and Email)
Order Processing and Verification
Return and Complaint Handling
Administrative Support
Strong Communication and Attention to Detail

I am committed to delivering high-quality work, learning new tools quickly, and meeting deadlines. If you're looking for someone dependable, organized, and customer-focused, I'd be happy to support your business.

Virtual Assistant & Customer Support Specialist | 3+ Years Experience | AI & E-commerce Operations

With over 3 years of hands-on experience providing customer support and administrative assistance, I specialize in managing live chat, email ticketing, and lead generation systems. From resolving complex customer concerns to keeping spreadsheets perfectly organized, I help remote business owners streamline their daily operations and boost customer satisfaction.

I am passionate about combining traditional administrative workflows with modern AI automation tools to drive faster, more efficient results.

Here are some of the tools and systems I use to deliver high-quality work:
Customer Support & CRMs: Shopify, Slack, Zoom, and Ticketing Systems
Data & Lead Gen: Google Sheets, Microsoft Excel, LinkedIn, and Web Research
AI & Automation (Self-Learnt): ChatGPT, Claude, Gemini, and -----------/n8n basics
Creative Support: Canva and CapCut (Short-form video editing)

Your business grows faster when you're not stuck in day-to-day tasks.

I'm Christy Hyacinth Carpesano, a Virtual Assistant and Customer Support Professional with experience in administrative operations, customer service, technical support, and business process management.

With background in Administrative Support, Foodpanda Merchant Support, and Macy's Customer Service, I understand how important it is to keep operations, organized, customers satisfied, and workflows running smoothly.

Here's how I can help streamline your business:

- Administrative support & Data Entry
- Email and Inbox Management
- Calendar & Appointment Scheduling
- Customer Service (Email and chat support)
- Order Processing & Order Management
- CRM Management and Documentation
- Technical Support & Troubleshooting
- Record Keeping Database Management
- Research and General Virtual Assistance

I just don't complete tasks, I help business owners save time, stay organized, improve customer satisfaction, and focus on growing their business while I handle the operational details.

I am tech-savvy, detailed-oriented, quick to learn new systems, and comfortable working independently in remote environment.

If you're looking for reliable Virtual Assistant who can provide excellent customer support while keeping your business organized and efficient, let's connect.

Send me a message today, and let's discuss how I can help your business grow.

Virtual Assistant, e-commerce operations specialist, customer support professional, and social media manager with hands-on experience across Amazon, Walmart, TikTok Shop, Target, and eBay stores, including managing social media engagement such as responding to DMs and whitelisting. Skilled in customer inquiries, administrative support, order management, and daily operations with a strong focus on efficiency, accuracy, and customer satisfaction.

CUSTOMER SUPPORT
QUALITY ASSURANCE SPECIALIST

Hi, I’m Edamae, a Customer Support and Healthcare Specialist with 6+ years of experience supporting U.S. telecommunications and healthcare accounts.
I have experience working with Optum Global Solutions as a Pharmacy Helpdesk Specialist, assisting pharmacies and healthcare providers with prescription status, prior authorizations, insurance verification, and medication overrides while maintaining HIPAA compliance.
Previously, I worked in technical and customer support roles where I helped customers troubleshoot service issues, manage accounts, and deliver excellent customer experiences.
What I can help with

• Patient or customer support (phone, email, chat)
• Insurance verification & prior authorization inquiries
• Appointment scheduling and administrative support
• CRM and ticketing system management
• Technical troubleshooting and customer issue resolution

#Customer service
#Insurance Verification
#HIPAA Compliance
#Phone Support

I am a Customer Service Professional with over 4 years of experience in email support, chat support, and live chat assistance across different industries, including banking and e-commerce.
I have worked with international companies such as Amazon and BMO (Bank of Montreal), handling customer inquiries related to financial accounts, orders, and general support. My experience has trained me to communicate clearly, handle pressure, and resolve customer concerns efficiently and professionally.

I am skilled in:
-Email and chat support
-Live chat Customer Service
-Customer issue resolution
-Banking & Financial Customer Support
-Handling banking and e-commerce accounts
-Fraud & Account Inquiry Handling
-Providing fast, accurate, and professional responses
-Time Management & Multitasking

I am seeking a full-time remote position where I can contribute to grow in a professional environment. I am available for 8 hours per day and flexible with shifts.

Hi, I'm April, a Customer Experience & Learning Development Specialist with 4+ years of experience in customer support, e-commerce operations, training, and process improvement.

My background in the BPO industry has equipped me with expertise in customer service, order management, issue resolution, and operational support. I have assisted global customers through email, chat, and social media while maintaining high customer satisfaction and efficient workflows.

I also specialize in creating learning and training resources, including quizzes, worksheets, assessments, SOPs, playbooks, instructional materials, Google Forms, and professional presentations.

Services:
• Customer Support (Email, Chat & Social Media)
• Customer Success & Retention
• E-commerce Operations
• Order Processing & Tracking
• SOP & Knowledge Base Creation
• Data Management & Reporting
• Training Materials & Assessments
• Presentation & Content Development

Tools: Zendesk, Shopify, NetSuite, Confluence, Meta Business Suite, Google Workspace, Excel, Canva, PowerPoint, Word, Slack, Zoom, and Microsoft Teams.

I am detail-oriented, adaptable, and committed to helping businesses improve customer experiences, streamline operations, and develop effective learning resources.

I can help streamline your customer support operations by building AI-assisted workflows based on your company's SOPs, knowledge base, policies, and support guidelines.

By organizing and referencing your existing support documentation, I can create structured AI projects that assist with drafting accurate customer responses. When a customer inquiry is received, I can quickly use these AI-powered systems to generate response drafts that align with your company's policies, tone of voice, and standard operating procedures.

This helps improve response times, maintain consistency across customer interactions, reduce repetitive work, and ensure support agents follow approved processes. I combine my 10+ years of customer service experience with modern AI tools to deliver efficient, accurate, and customer-focused support.

Results-driven Customer Service and Client Support Professional with 11+ years of experience in
customer service, technical support, banking support, client success, sales support, team management,
and remote operations. Proven track record of handling customer inquiries, resolving escalations,
improving customer satisfaction, and supporting business operations across B2B, B2C, ecommerce,
SaaS, banking, and technology industries. Skilled in phone, email, chat, CRM systems, technical
troubleshooting, account management, billing support, and team leadership. Strong experience
working in both onsite and remote environments while consistently meeting KPIs, SLAs, CSAT, and
performance goals.
.

SELF DRIVEN, MOTIVATED, HARD WORKING, DETERMINE

Ma. Kathrina May | Ecommerce Virtual Assistant | Customer Service Specialist (Chat & Email) | Loan Verification | Data Entry Specialist

I bring over 13 years of experience in the customer service industry, with a strong background in chat, email, and phone support. Throughout my career, I have assisted clients with webinar and course registrations, processed merchandise orders, and provided reliable support across various platforms for a Fraud Organization in the US.

My experience also includes working as a Loan Verification Specialist in the US, where I conducted customer interviews, verified documentation, and ensured accurate information for application approvals.

In this role, I specialized in managing customer inquiries through Email support,

Order tracking and status updates

Managing refunds, returns, and follow-ups.

Order Fulfillment. Cancellations.

Experience with Dropshipping and Data Entry.

Resolving customer inquiries with professionalism and empathy

I am dedicated to delivering exceptional service, ensuring every customer interaction is handled with accuracy, efficiency, and care.

Let's connect!

Customer Support Specialist | Virtual Assistant | HubSpot Certified

I have over 3 years of experience in customer service, helping customers through live chat and email. I specialize in resolving customer concerns, handling escalations, and providing fast, professional support.

My experience includes working with CRM and support tools such as Intercom, HubSpot, Zendesk, Freshdesk, ClickUp, and Slack. I'm comfortable assisting with account management, order inquiries, data entry, email management, and administrative tasks.

I'm a fast learner who adapts quickly to new tools and processes. I value clear communication, attention to detail, and delivering excellent customer experiences. Whether working independently or with a team, I take ownership of my work and always strive to exceed expectations.

A dedicated and detail-oriented professional with strong communication, problem-solving, and research skills. Experienced in customer interaction, administrative support, and user operations, with a proven ability to analyze data, manage feedback, and collaborate across teams. Known for adaptability, efficiency, and a commitment to continuous improvement. Eager to contribute my skills to a dynamic workplace while maintaining a proactive and results-driven approach.