I have a almost 4 years Customer service which is instilled in me a strong foundation in organization, communicate problem-solving. I am a highly detail-oriented individual with a knack for learning new systems and software efficiently.

Here's what I can offers:

- Inbound and Outbound call
- Problem-solving and Decision making
- Inbox and Email Management
- Muti-Market Customer Support:
Europe, Asia and Unites States
- Multitasking and Time Management
- Data Privacy and Compliance
- CRM and Tool Literacy:
Salesforce, Microsoft Outlook and Esw

I am a dedicated and results-driven Virtual Assistant with over 2 years and 6 months of experience in Home Care Scheduling, Patient Advocacy, Recruitment, and Administrative Support.

Throughout my career, I have successfully managed high volumes of patient cases, coordinated caregiver schedules, maintained accurate documentation, and provided exceptional customer service while meeting daily productivity and quality targets.

I am highly organized, detail-oriented, and capable of working independently in fast-paced environments. I have experience handling multiple priorities while maintaining professionalism, empathy, and efficiency.

My skills include:
-Home Care Scheduling
-Recruitment & Candidate Screening
-Calendar & Appointment Management
-Email & Phone Support
-Customer Service
-Data Entry
-Administrative Support
-Case Management
-Time Management
-Microsoft Office
-Google Workspace
-CRM Systems
-Communication & Problem Solving

I am eager to contribute to a growing company where I can deliver quality work, exceed expectations, and become a valuable long-ter-----------mber of the team.

Available for long-term e-commerce support (data + customer experience + AI systems)

I help e-commerce brands turn customer conversations into insights that improve conversions, reduce support load, and optimize operations.

Instead of just replying to emails and comments, I analyze customer messages to identify:
- Buying triggers
- Common objections
- Frequently asked questions

Then I turn these into:
- Conversion-focused reply systems
- Ad copy ideas based on real customer language
- Clear reports with actionable insights

With 5+ years of experience in data management, reporting, and workflow systems, I build dashboards, track KPIs, and help business owners make smarter decisions based on real data.

I also support:
- Customer email & >>>Facebook comment management
- Direct response copywriting for ads
- Basic ad creatives using Canva/Figma

If you're looking for someone who doesn’t just “do tasks” but helps improve how your business runs. I’d love to help.

I am a results-driven Customer Service and Operations Support Specialist with over four years of experience providing high-quality support through chat, email, and voice channels. I have a strong background in handling customer inquiries, resolving issues efficiently, and ensuring a smooth customer experience from start to finish.

Throughout my career, I have developed expertise in order tracking, refund processing, CRM management, and cross-functional coordination. I am also experienced in identifying fraudulent activities and maintaining accurate customer data, helping businesses protect their operations while delivering excellent service.

I am highly organized, detail-oriented, and able to manage multiple tasks in fast-paced environments. With a strong sense of ownership and accountability, I consistently strive to deliver reliable, efficient, and customer-focused support.

I am now seeking opportunities where I can contribute as a Virtual Assistant or Operations Support professional, helping businesses stay organized, efficient, and responsive.

SELF DRIVEN, MOTIVATED, HARD WORKING, DETERMINE

I’m actively seeking opportunities as a General Virtual Assistant, Executive Virtual Assistant, or E-commerce Virtual Assistant. While I’m new to the VA industry, I bring over 5 years of experience in the call center sector, where I honed my communication, problem-solving, and organizational skills. I’m eager to transition my expertise into a virtual assistant role and contribute to your team’s success.

Why choose me?

With over 7 years of experience in the call center industry and as a virtual assistant, I have developed exceptional communication skills that enable me to effectively interact with clients and tea-----------mbers, ensuring smooth operations and high customer satisfaction.

My ability to quickly adapt to new environments and learn new tools will allow me to seamlessly integrate into your team and start contributing from day one.

My background in a fast-paced call center has equipped me with strong problem-solving skills, allowing me to handle challenges efficiently and maintain a positive work environment.

I am dedicated to delivering high-quality work and continuously improving my skills, ensuring that I provide the best support possible to help your business thrive.

My enthusiasm for helping others and supporting business operations drives me to go above and beyond in my role, making me a valuable asset to your team.

I am eager to leverage my skills in a virtual assistant role, particularly in e-commerce, where I can apply my knowledge and passion for online business to help streamline processes and enhance customer experiences.

Let’s connect!

Are you overwhelmed with customer emails, patient inquiries, support tickets, or order concerns?

I help healthcare providers and eCommerce businesses deliver fast, professional, and organized customer support that improves client satisfaction and keeps operations running smoothly.

With experience in healthcare administration and online customer service, I specialize in high-volume email and ticket support while maintaining accuracy, professionalism, and efficient communication. I understand the importance of HIPAA-conscious communication, attention to detail, and providing a positive customer experience.

Here’s how I can support your business:

• Patient communication and administrative support
• Insurance verification and appointment coordination
• eCommerce customer support (order tracking, refunds, product inquiries, and dispute resolution)
• Email and ticket management
• Data entry and documentation
• Technical troubleshooting and customer assistance
• CRM and helpdesk management

Tools I’m experienced with:
Salesforce, Zendesk, Gorgias, Shopify, Slack, Google Workspace, and other customer support platforms.

I’m known for being detail-oriented, reliable, proactive, and easy to work with. I can work independently, handle sensitive information professionally, and provide responsive support in fast-paced environments.

If you’re looking for a dependable support specialist who can help improve customer experience and reduce your workload, I’d love to be part of your team. Let’s connect!

Administrative Specialist with 6+ years of customer support and BPO experience | Skilled in providing comprehensive administrative support, creating data-driven reports, and managing management-level training programs | Experienced in cross-functional collaboration and process improvement using Lean Six Sigma White Belt methodologies | Proficient in Google Workspace with strong communication and time management skills | Committed to enhancing operational effectiveness and supporting organizational goals

Hello! My name is Joselle Lacorte. I am a detail-oriented and organized professional with experience in administrative support, customer service, records management, appointment scheduling, and data entry.

During my internship at the Commission on Audit (COA), I assisted with document processing, records organization, file management, and administrative support. This experience helped me develop strong attention to detail and organizational skills.

I also worked as a Sales Agent/Chat Support Representative where I handled customer inquiries, maintained records, coordinated schedules, prepared reports, and provided customer assistance through chat and email.

My experience as an Assistant Secretary further strengthened my administrative skills, including appointment scheduling, records management, document filing, and client communication.

I am proficient in Microsoft Office (Word, Excel, PowerPoint), Google Workspace, email communication, and online collaboration tools. I am eager to learn new systems and committed to providing reliable and professional support to clients.

I am currently seeking opportunities as a Virtual Assistant, Administrative Assistant, Data Entry Specialist, or Customer Support Representative.

I’m an experienced customer support professional with 4+ years of experience, including 3+ years in Shopify and e-commerce support. I’ve helped online stores with customer service, order management, subscriptions, billing, and general store support through chat, email, and phone. I’m reliable, detail-oriented, and comfortable working independently while providing great customer experience.

Customer Experience Specialist | Email & Chat Support Expert | Sales Professional | Lead Generation | Data Entry

Are you spending too much time managing property listings, following up with leads, conducting market research, updating CRMs, and handling administrative tasks instead of focusing on closing deals and growing your real estate business?

That's where I can help.

Over the past several years, I've worked across residential leasing, commercial real estate marketing, customer support, and administrative operations. My experience includes marketing rental properties through Zillow, TurboTenant, social media, and other online platforms, managing property listings, tracking and qualifying leads, maintaining CRM databases, conducting rental market research and comparable market analysis (comps), and developing lead generation strategies that increase property inquiries.

On the commercial real estate side, I've assisted with preparing property valuation packages, researching comparable sales, reviewing lease terms and rent schedules, creating offering memorandum, maintaining pricing and financial spreadsheets, and supporting investment sales teams using CoStar, Crexi, Dropbox, Excel, and Google Workspace.

In addition to my marketing background, I also have experience providing customer support and administrative assistance for a real estate brokerage. I handled agent inquiries via phone, SMS, and email, assisted with document preparation and submission, coordinated with internal teams, maintained accurate records, and ensured requests were resolved efficiently to support smooth business operations.

What I Can Help You With:

• Real Estate Marketing & Property Promotion
• Property Listing Management (Zillow, showmojo & TurboTenant)
• Lead Generation & Prospect Research
• CRM Management & Lead Tracking
• Rental Market Research & Comparable Market Analysis (Comps)
• Commercial Real Estate Research
• Property Valuation Support
• Lease Abstracting & Lease Analysis
• Offering Memorandum (OM) Preparation
• Social Media Marketing & Content Creation
• Customer Support (Phone, SMS & Email)
• Administrative & Executive Assistance
• Data Entry, Documentation & Record Management
• Excel, Google Workspace, Microsoft Office, Canva, CoStar, Crexi & Dropbox

If you're looking for someone who is detail-oriented, organized, proactive, and experienced in both residential and commercial real estate support, I'd be happy to help your business stay organized, generate more leads, and operate more efficiently.

#RealEstateVA #RealEstateMarketing #CommercialRealEstate #LeadGeneration #PropertyManagement #ListingManagement #VirtualAssistant #OfferingMemorandum #CoStar #Crexi #PropertyResearch #CRMManagement #AdministrativeSupport #RealEstateSupport

Profile Summary

Outbound Cold Calling Specialist (New Leads & Proposal Closures) | Customer Support & Technical Support | Shopify E-Commerce | HubSpot and Leap CRM | Senior QA Evaluator | 8+ Years of Experience

I am a results-driven Outbound Cold Calling Specialist with over 8 years of experience and a proven track record of closing proposal leads and converting them into sales. Skilled in lead generation, high-volume outbound calling, and consistent follow-ups that drive revenue and results. I have a strong background in customer service, technical support, and quality assurance within e-commerce and SaaS industries.

Experienced in nurturing new leads, overcoming objections, and closing deals. Proficient in Leap, Shopify, and HubSpot CRM for pipeline management, tracking interactions, and optimizing workflows. I also bring expertise in customer experience, QA evaluation, and trust & safety, ensuring high service quality and client satisfaction.

Proven track record of increasing conversion rates, improving CSAT, and supporting team performance in both startup and high-volume environments. Reliable, detail-oriented, and focused on delivering measurable results.

Core Areas of Expertise

Outbound & Inbound Sales, Appointment Setting, Lead Generation, Lead Follow-Up, Cold Calling, CRM Management, Customer Service, Objection Handling, Closing, and Technical Support.

Multichannel Customer Support (Email, Chat, Voice, Social Media)

Shopify E-Commerce Support (Orders, Refunds, Store Setup, App Integrations)

HubSpot and Leap CRM (Ticket Management, Workflow Optimization, Customer Tracking)

Technical Troubleshooting (Web Platforms, User Issues, 3rd-Party Tools)

Quality Assurance (QA Audits, Feedback Loops, Coaching & Calibration)

Senior QA Evaluator (Agent Reviews, Root Cause Analysis, Quality Metrics)

Trust & Safety / Content Moderation (Policy Enforcement, UGC Monitoring)

E-Commerce Customer Experience (CX Strategy, Retention, Escalations)

Tools & Technologies

Leap CRM
Shopify
HubSpot
Outlook
MS
Teams
Zoom
Microsoft
Excel, Word, and PowerPoint
Canva
Google
Workspace
Salesforce
Service
QA
Scorecards
Call/Chat
Monitoring Tools
Knowledge
Base Systems

Key Achievements

Built and managed a consistent outbound sales pipeline, generating qualified leads, setting appointments, and successfully closing proposals through effective follow-ups and strong objection handling.

Led multiple QA initiatives that significantly improved agent performance and
overall customer satisfaction

Resolved complex support cases involving Shopify backend configurations and
third-party app integrations

Improved CSAT and average resolution time through proactive issue handling and
real-time coaching

Acted as the point of contact between operations and training to ensure
alignment with SOPs and process updates

I’m a detail-driven Customer Service and Operations professional with over 9 years of experience supporting global companies across service desk operations, quality assurance, procure-to-pay (P2P), and e-commerce support.

My background spans frontline customer support and behind-the-scenes operational roles, which allows me to not only resolve issues efficiently but also improve processes, documentation, and service quality. I’ve worked extensively in structured, compliance-driven environments where accuracy, confidentiality, and follow-through are critical.

What I Do Best

• Handle high-volume email, chat, and phone support with professionalism and empathy
• Manage tickets, records, and documentation with strong attention to detail
• Support Procure-to-Pay (P2P) processes including invoice resolution and vendor coordination
• Perform quality assurance monitoring, reporting, and coaching to improve service standards
• Support e-commerce operations including order management, subscriptions, and logistics follow-ups
• Create reports and dashboards that help teams and leaders make informed decisions

Tools & Systems I’ve Worked With

Zendesk • ServiceNow • SAP (S4/HANA – viewer) • Oracle • Concur
Shopify • QuickBooks • Microsoft Excel (advanced)• Xero
Google Workspace • CRM & ticketing systems • Slack

How I Work

I’m known for being reliable, organised, and proactive. I don’t wait to be chased—I track tasks, follow up until completion, and flag issues early. I work well independently in remote setups and communicate clearly with clients, vendors, and internal teams.

My goal is simple: deliver consistent, high-quality support while keeping operations running smoothly.

Why Clients Hire Me

• 9+ years of proven customer service experience
• Strong attention to detail and data accuracy
• Calm, professional communication style
• Comfortable working independently and remotely
• Experienced with global clients and structured workflows

Hello! I'm Rowena, a detail-oriented Virtual Assistant with experience in customer support, administrative tasks, lead management, and business operations support.

What I Help Businesses Achieve
I help businesses stay organized and run smoothly by handling behind-the-scenes tasks such as customer support, data management, appointment coordination, email communication, and administrative support. I am reliable, organized, and able to manage multiple tasks with accuracy and attention to detail.

Skills
• Administrative Support
• Customer Support
• Data Entry & Organization
• Email & Calendar Management
• Lead Management
• Appointment Coordination
• Internet Research
• CRM Management

Tools
• Google Workspace
• Zendesk
• CRM Systems

Availability
I am available for full-time or part-time remote work and ready to start immediately.