Customer Service | Chat & Email Support | Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $5.95/hour ($1,152.00/month)

Associates degree

Last Active

June 5th, 2026 (3 days ago)

Member Since

February 11th, 2023

Profile Description

Customer Service Representative | Technical Support | Chat & Email Support | Virtual Assistant

PROFESSIONAL SUMMARY 

Compassionate and customer-focused professional with over 9 years of experience providing exceptional service across telecommunications, e-commerce, healthcare, and travel industries.

Skilled in handling complex customer concerns, resolving technical issues, and maintaining high levels of client satisfaction through effective communication and problem-solving. Highly efficient in managing chats, emails, and calls across multiple CRMs and support tools. 

CUSTOMER SERVICE EXPERIENCE
Virtual Assistant | Customer Support | Data Entry (Remote)
- Responded to emails and chats with customers via Gmail and Live Chat 
- Assisted with billing, refund processing, and troubleshooting order issues 
- Managed support inboxes and created SOPs for support efficiency 
- Used Stripe, PayPal, and Apple Pay to process and track payments 
- Prepare documents, perform data entry, manage files, and handle different administrative tasks

Optimal Health Network
Customer Service | Appointment Coordinator 
- Handled calls from patients seeking telehealth consultations 
- Verified insurance details and transferred calls to healthcare providers 
- Followed up with patients to ensure treatment effectiveness 

California Wound Supply
Customer Outreach | Appointment Setter 
- Educated clients on wound care products and scheduled follow-ups 
- Maintained contact with hospice partners and coordinated doctor visits 
- Provided aftercare support to patients and families 

Concentrix, Cebu City
Customer Service Representative | Sprint Account 
- Assisted U.S. customers with billing, device issues, and plan upgrades 
- Processed service orders and prevented churn through solution selling 
- Recognized as a top performer in post-training metrics 

Eperformax, Cebu City
Customer Service & Tech Support | eBay Account 
- Handled buyer and seller concerns via phone, chat, and email 
- Managed disputes, refunds, and escalations 
- Consistently met KPIs and received ALIST recognition 

Teleperformance, Cebu City
Customer Service | Expedia & ----------  
- Assisted with hotel reservations, refunds, and travel issues 
- Recognized as Top Agent and awarded for punctuality and quality 

TECHNICAL SKILLS & TOOLS 
- Customer Platforms: Gmail, RingCentral, Live Chat, Sofitel 
- Payment Tools: PayPal, Apple Pay, Stripe, ThriveCart, ClickFunnels 
- CRM Tools: ActiveCampaign, MixMax, DocuSign, ----------  
- Communication: Zoom, WebinarJam, Otter.ai 

CORE SKILLS 
- Inbound & Outbound Support
- Technical Troubleshooting 
- CRM & Ticketing Systems 
- Chat & Email Support 
- Patient & Client Follow-up 
- Order & Payment Processing 
- Call Documentation 
- Empathy & Active Listening 
- Issue Resolution 

AWARDS & RECOGNITION 
- eBay ALIST Agent 
- Top Agent, ----------  
- Best in Assessment & Valedictorian, Sprint Training 
- Training Excellence Awardee, Concentrix