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Alexis
70
ID PROOF
Alexis

Community Moderation, Community Management, Community Goals & KPIs, Community Guidelines, Discord

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Looking For
Part-time work (4 hours/day) at $6.00/hour ($528.00/month)
Education
Bachelors degree
Last Active
Yesterday
Profile Description

I began my journey moderating NFT servers before stepping into gaming communities like the Official MLBB PH Discord Server. Over the years, I have successfully managed, led, and moderated multiple Discord servers, ensuring smooth operations, strong engagement, and an active, well-moderated environment.Early NFT Community ManagementModerated and grew NFT communities such as Cursed Island, Plant Vs Undead, CryptoLifters, Underwater Life, Seafarmers, Blockverse, Unlinked, and Voidlight,

Erika
60
ID PROOF
Erika

I review clients' transaction lists across multiple customers, ensuring accuracy and identifying any billing discrepancies. Before generating invoices, I verify all transactions to maintain accuracy. I provide daily reports on billed and unbilled invoices, escalate invoices requiring managerial approval, and promptly upload finalized invoices to the client's portal. In addition to managing billing and invoicing, I have experience in content moderation, ensuring online safety and compliance. This includes screening and filtering harmful content such as extremism, violence, and exploitation to protect users, uphold digital brand reputation, and maintain platform integrity. I review large volumes of text, images, and audio to ensure compliance with regulations and community guidelines. Alongside billing and content moderation, I have experience in customer service, handling refunds, exchanges, and service requests. I managed high-volume calls, resolved customer inquiries, maintained detailed records, and provided after-sales support to ensure customer satisfaction.

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Looking For
Full-time work (9 hours/day) at $5.05/hour ($1,000.02/month)
Education
Associates degree
Last Active
2 days ago
Profile Description

Billing Specialist/Customer service specialist/Escalations/Client Technology/Content Moderator

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