Nikki

Customer Support Specialist

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.16/hour ($800.00/month)

Bachelor of Secondary Education, Major in English

Last Active

October 14th, 2023 (988 days ago)

Member Since

October 19th, 2015

Profile Description

I am a dedicated professional with 5 years of experience in customer service, specializing in emails and chat support. I have a proven track record of providing exceptional service, resolving issues effectively, and leading teams to ensure efficient and high-quality service delivery. My expertise extends beyond customer service, as I have gained valuable experience in digital marketing, contributing insights and collaborating effectively with marketing teams. With proficiency in English as a Second Language (ESL), I excel at communicating with a diverse range of customers and offering exceptional support. I possess strong interpersonal skills, cultural sensitivity, and a drive to deliver exceptional service while achieving organizational objectives. Overall, I bring a unique combination of customer service experience, leadership skills, digital marketing knowledge, and ESL proficiency to any professional setting.

Top Skills

Customer Support

Experience: 2 - 5 years

Customer Support » Email Support

Experience: 2 - 5 years

Customer Support » Chat Support

Experience: 2 - 5 years

Other Skills

Marketing » CRM » Freshdesk

Experience: 1 - 2 years

Marketing » CRM » Zendesk

Experience: 1 - 2 years

Design » Adobe » Photoshop

Experience: Less than 6 months

Customer Support » Social Media Moderation

Experience: Less than 6 months

Marketing » CRM » Salesforce

Experience: Less than 6 months

Marketing » CRM » NetSuite CRM

Experience: Less than 6 months

E-Commerce » Shopify

Experience: 1 - 2 years

Basic Information

Age: 31

Gender: Female

Website: Sign Up with Pro Account to View

Address

Tests Taken: IQ
Score: 100: DISC
Dominance: 39
Influence: 25
Steadiness: 16
Compliance: 21: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“I went on OnlineJobs.ph to hire someone... I found someone who worked out great. He's been with us for 3 months. He's done more in these 3 months than I've done in the last couple of years... I highly recommend OnlineJobs.ph!”

Judy Bass

SEE MORE REAL RESULTS

“They are definitely a valuable part of your business for all kinds of reasons.”

- Steven Rapposelli

see more real results