Jannah

ECommerce Customer Support VA | Email & Order Management | 8+ Years

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Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Bachelors degree

Last Active

June 30th, 2026 (3 days ago)

Member Since

May 10th, 2022

Profile Description

Hi, I’m Jannah — a Customer Service Specialist with 8+ years supporting international eCommerce customers.

I help owners provide fast, professional, and reliable support so they can focus on growing their business.

What I can do:
• Respond to customer emails clearly, friendly, and solution-focused
• Handle orders, tracking, cancellations, refunds, and exchanges
• Manage Shopify orders and backend tasks efficiently
• Resolve complaints and turn negative experiences into positive ones
• Keep records organized using Google Sheets

I’m reliable, detail-oriented, and highly responsive. I make sure your customers feel heard, valued, and well taken care of.

Tools & Skills: Shopify, Zendesk/FreshDesk/ReAmaze/HelpScout, Email Support, Google Sheets

Available for long-term daily work and ready to grow with your business.