Rochelle
Customer Support Specialist | Voice & Non-Voice | Email , Chat & Phone Support
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $3.79/hour ($727.26/month)
High school diploma
Last Active
June 29th, 2026 (yesterday)
Member Since
March 2nd, 2022
Profile Description
Available for Full-Time | Voice & Non-Voice | Can Start Immediately
Customer Support Specialist with 8+ years of experience providing phone,
Zendesk to manage high-volume ticket queues, refunds, payment disputes, chargebacks, order and account concerns, subscription issues, retention cases, and Level 1–2 escalations.
Skilled in resolving complex customer concerns, de-escalating complaints, and providing end-to-end case resolution. Proficient in Zendesk, Intercom, Microsoft Dynamics 365, Slack, Google Workspace, Microsoft Teams, Avaya, and Klaus. Also familiar with Shopify, Gorgias, Amazon Seller Central, and RichPanel through training and self-study.
Reliable, detail-oriented, and able to work independently across US, Australian, and UK time zones.
Top Skills
Customer Support » Email Support
Experience: 2 - 5 years
Customer Support » Phone Support
Experience: 2 - 5 years
Customer Support » Customer Service
Experience: 5 - 10 years
Other Skills
Customer Support » Chat Support
Experience: 2 - 5 years
Customer Support » Customer Service » Payment Processing
Experience: 2 - 5 years
Marketing » CRM » Microsoft Dynamics 365
Experience: 1 - 2 years
E-Commerce » Shopify
Experience: Less than 6 months
order management, refunds & fulfillment (training-based)
Office and Administration » Microsoft Word
Experience: 2 - 5 years
Customer Support » Customer Service » Gorgias
Experience: Less than 6 months
ticket workflow familiarity (tutorials & simulations)
Basic Information
- Age
- 29
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- cabiao, Nueva Ecija
- Tests Taken
- IQ
- Score: 134
- DISC
- Dominance: 23%
- Influence: 15%
- Steadiness: 39%
- Compliance: 23%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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