Maria

E-commerce VA | Order Processing & Customer Support

Verified

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $3.00/hour ($576.00/month)

Associates degree

Last Active

June 30th, 2026 (today)

Member Since

July 27th, 2020

Profile Description

I am an experienced e-commerce virtual assistant with over 5 years of supporting Shopify, Shopee, Lazada, and TikTok stores. My expertise includes:
Order processing (B2C & B2B): checking orders, creating quotations, and arranging logistics
Fulfillment: coordinating shipments, tracking deliveries, and handling returns/replacements
Product listing and store support: uploading products, writing descriptions, updating images, and organizing collections
Customer support (email and chat): responding to inquiries and resolving post-order concerns with professionalism and empathy
Inventory management and reporting: keeping stock updated and generating accurate reports using BigSeller, Google Sheets, and other tools
I also have experience with CRM and project management tools like Salesforce, Jira, Confluence, and OrderEZ, which help streamline tasks and communication.
I am detail-oriented, reliable, and adaptable to different time zones. My goal is to help businesses run their e-commerce stores smoothly while providing excellent customer support.

Top Skills

E-Commerce » Inventory Management

Experience: 6 months - 1 year

Maintain accurate stock levels using tools like BigSeller and Google Sheets to prevent overselling and delays

Customer Support » Email Support

Experience: 6 months - 1 year

Skilled in handling inquiries, complaints, and post-order concerns via email with clear, professional, and empathetic communication.

Customer Support » Chat Support

Experience: 6 months - 1 year

Experienced in providing real-time assistance through chat, resolving issues quickly while maintaining a friendly and professional tone.

Other Skills

Professional Services » Management Services » E-Commerce Management

Experience: 6 months - 1 year

Experienced in handling daily store operations across Shopify, Shopee, Lazada, Amazon FBM and TikTok, ensuring smooth order flow and updated product catalogs.

E-Commerce » Order processing

Experience: 6 months - 1 year

Experienced in checking B2C and B2B orders, creating quotations, and arranging logistics to ensure smooth processing and timely handover.

Professional Services » Management Services » E-Commerce Management » Product Listing

Experience: 6 months - 1 year

Skilled in uploading products, writing optimized titles/descriptions, selecting categories, and enhancing visibility for more sales.

E-Commerce » Order processing » Order Fulfillment

Experience: 6 months - 1 year

Experienced in coordinating shipments, tracking delivery status, handling returns/replacements, and ensuring customers receive their orders promptly.

Marketing » CRM » Salesforce

Experience: Less than 6 months

Familiar with using Salesforce CRM to manage customer records, track leads, update accounts, and support sales and service workflows.

E-Commerce » Shopify

Experience: 6 months - 1 year

Experienced in managing Shopify stores, including product uploads, updating descriptions and images, organizing collections, processing orders, and providing store support to ensure smooth operations.

Project Management » Jira

Experience: Less than 6 months

Experienced in using Jira for task tracking, updating project progress, and collaborating with teams to ensure timely completion of assignments.

Design » Graphic Design » Canva

Experience: 1 - 2 years

Create simple graphics, product banners, and social media visuals using Canva to support branding and marketing needs.

Basic Information

Age: 34

Gender: Female

Website: Sign Up with Pro Account to View

Address: City of Naga, Cebu

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“It definitely helped transform my business and take a significant load off for me.”