Customer Service and E-Commerce Manager

Overview

Looking for part-time work (6 hours/day)

at $10.82/hour ($1,560.00/month)

Bachelors degree

Last Active

June 28th, 2026 (yesterday)

Member Since

January 24th, 2020

Profile Description

With over 13 years of experience in customer service, e-commerce operations, and workforce management, I have developed a strong ability to deliver exceptional customer experiences while supporting business goals. Throughout my career, I have consistently been recognized as a dependable, proactive, and results-driven professional who thrives in fast-paced environments.

My career has allowed me to work with globally recognized companies, including T-Mobile, Uber, Airbnb, Blue Cross Blue Shield, VistaPrint, Peak Support. These roles have strengthened my expertise in customer support through email, chat, and phone, order management, payment processing, dispute resolution, refunds, fraud investigations, and account management.

Most recently, I have been managing Shopify-based e-commerce operations, where I oversee customer inquiries, order fulfillment, refunds, credits, chargebacks, and store administration. I have also gained extensive experience using customer support platforms such as Zendesk, Gorgias, Re, ClickUp, Excel, and Google Workspace, enabling me to resolve issues efficiently while maintaining excellent customer satisfaction.

In addition to customer support, my current role as a Real-Time Analyst has enhanced my analytical and operational skills. I monitor service levels, analyze workforce performance, optimize staffing, and help ensure operational efficiency through data-driven decision-making. This combination of frontline customer service and back-office operations has given me a well-rounded understanding of delivering both exceptional customer experiences and strong business results.

My colleagues know me as someone who communicates effectively, adapts quickly to changing priorities, pays close attention to detail, and takes ownership of every task. I enjoy solving complex problems, improving processes, and building positive relationships with both customers and tea ---------- mbers.

I would welcome the opportunity to bring my customer service expertise, operational knowledge, and dedication to excellence to your organization. Thank you for considering my application. I look forward to the opportunity to discuss how my experience and skills can contribute to your team's continued success.