Marketing professional with advertising agency and start-up company experience spanning brand development, on-ground activation executions, and social media analytics. My background in financial data (OSINT) research gives me an edge in structured thinking, pattern recognition, and handling complex datasets. I'm quite proficient in digital and printed presentation design, social listening, competitive research, and graphic design. Familiar with tools including Salesforce, Meta Insights, TikTok Analytics, Nielsen, Euromonitor, Meltwater, Procreate, Adobe Creative Suite, Canva, Notion, and Microsoft Suite or Google Workspace. I approach marketing the same way I approach data: methodically and with an eye for what actually moves the needle.

Currently seeking remote, long-term roles that value analytical thinking, creative execution, or both.

I'm a Licensed Mechanical Engineer with over 7 years of solid experience in engineering, property management, and client operations?now thriving in customer service, team leadership, and virtual support roles.

My professional journey began in the engineering and property management field, where I managed assets, led technical teams, and ensured operational compliance for both corporate and residential clients. I later transitioned into the BPO industry, consistently earning top-performer awards in sales and support, which led to my promotion as a Team Leader?managing 15?20 agents while maintaining performance standards, compliance, and team engagement.

As a Sales Associate II at Concentrix, I was recognized as a top seller and subject matter expert in billing, FCR, payments, and account reinstatements.

Since July 2024, I?ve been working as a Virtual Assistant supporting businesses in the Travel and Crypto Equipment sectors:

In the Travel sector, I provide full-spectrum virtual support?acting as both a receptionist and operations assistant. I handle email and calendar coordination, client scheduling, appointment setting, dispatch logistics, file and document organization, CRM updates, and follow-ups to ensure seamless operations and exceptional client care.

In the Crypto Equipment sector, I deliver comprehensive e-commerce and backend operations support. My role includes supplier coordination, product listing and pricing via WordPress, inventory tracking, competitor and market analysis, customer service, and return processing?all contributing to a competitive and efficient online presence.

I bring a well-rounded mix of analytical thinking, digital fluency, and people-first communication?grounded in years of cross-industry experience and a proactive, solutions-focused mindset.

Core Strengths:

Administrative & Operations Support

Customer Experience & Client Success

Team Leadership & Coaching

E-Commerce Management & Market Research

CRM, Calendar & Email Management

WordPress, Canva, CapCut, Google Workspace, and more