Jerome
6+ YEARS IT SUPPORT SPECIALIST | MSP | HELPDESK | MICROSOFT 365 | TECH SUPPORT
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $7.94/hour ($1,536.00/month)
Bachelors degree
Last Active
July 15th, 2026 (2 days ago)
Member Since
November 23rd, 2019
Profile Description
IT Support Specialist and Helpdesk Technician with over 6 years of experience providing technical support, MSP support, customer service, and remote IT assistance for clients across the US, Canada, and Australia. Experienced in Microsoft 365 administration, Azure AD / Entra ID, Outlook, Teams, SharePoint, OneDrive, Windows and Mac OS troubleshooting, VPN and firewall configuration, network diagnostics, remote desktop support, ticketing systems, POS support, CCTV/security systems, and hardware/software troubleshooting. Skilled in resolving technical issues independently, managing escalations, creating SOP documentation, and delivering excellent support in fast-paced remote environments.
Top Skills
Customer Support » Technical Support
Experience: 2 - 5 years
Office and Administration » Critical Thinking
Experience: 2 - 5 years
Office and Administration » Microsoft 365
Experience: Less than 6 months
Other Skills
Customer Support » Active Listening
Experience: 2 - 5 years
Office and Administration » Microsoft Outlook
Experience: Less than 6 months
Software » Network Administration » Network Security
Experience: 2 - 5 years
Customer Support » Chat Support
Experience: 1 - 2 years
Systems Administration » Windows Administrator
Experience: 2 - 5 years
Customer Support » Customer Service
Experience: 2 - 5 years
Office and Administration » Creative Problem Solving
Experience: 2 - 5 years
Office and Administration » Team Leadership
Experience: 5 - 10 years
Customer Support » Sales Support » Ticket Booking
Experience: 2 - 5 years
Software » Network Administration » Network Troubleshooting
Experience: 2 - 5 years
Office and Administration » Tech-Savvy
Experience: 2 - 5 years
Basic Information
- Age
- 29
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- catbalogan, Samar
- Tests Taken
- IQ
- Score: 95
- DISC
- Dominance: 31
- Influence: 17
- Steadiness: 38
- Compliance: 14
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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