Working in the BPO industry have equipped me with the skills and knowledge to deal with different types of customers.
I worked with CNM Solutions as order placer of Doordash Company, IBEX Global Solutions as a Customer Service Representative for AT&T. Handled different line of business like U-verse, Telco and DirecTV and interviewer of Survey Sampling Incorporated.
I'm very patient and I work professionally in all things. I value customer at all times especially their needs. My top priority is to make customer satisfied and makes them happy with the service or product they have.
I would be delighted to apply my competence in an exciting and innovative company. I am a certified team player. I am confident that my experience would positively contribute to your business success.
EMPLOYMENT HISTORY
Representative / CNM Solutions
February 2017 - September 2020
Account: Doordash Food Delivery Service
Department: Order Placer
Roles:
- Calling restaurant to place an order on behalf of the customer
- Calling a customer if there’s an issue with their order.-Meet client metrics
Customer Service Representative / IBEX Global Solutions
October 2014 - January 2017
Account: At&t
Department: Telco
Roles:
- Receive incoming calls. Explain bill and process payment
- Sell and process orders for TV, Internet, Telephone, Mobile phones and gadgets, DTV, DSL and Telco
- Basic troubleshooting for non-working services and features.
- Consistency in providing a smart, friendly, and fast customer service experience to all customers
- Meet client metrics
Market Research Interviewer / SSI (Survey Sampling International)
Feb. 2014 - September 2014
Account: SSI
Department: Market Research
Roles:
- Calling households to conduct a survey
- Meet client metrics
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