Paula
Versatile Customer Service Specialist/ Social Media Manager
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $3.75/hour ($727.26/month)
Bachelors degree
Last Active
May 30th, 2026 (8 days ago)
Member Since
June 22nd, 2019
Profile Description
Strategic Amazon VA: Driving Profitability and Customer Loyalty through Expert Product Research and BPO-Influenced Support
Looking to uncover untapped opportunities and maximize your profitability on Amazon? As a proactive Virtual Assistant specializing in online arbitrage, I identify high-potential products with keen market analysis, providing comprehensive reports on sales potential, profit margins, and competition. My innovative approach is rooted in a deep understanding of market trends, giving your business a competitive edge. My background includes BPO-influenced work habits, which means I bring a strong emphasis on process, structure, and accountability to every task. While I am new to the VA industry, I am reliable, eager to learn, and leverage my 5 years of diverse customer service experience to guarantee quality and impactful work.
Why Work With Me????? Reliable & Proactive: My dedication, strong communication, and commitment to quality produce significant results, making up for my newness in the VA space.???? Customer-Centric: My proven expertise in providing great customer service—including empathy and de-escalation—converts happy customers into loyal, repeat buyers, directly boosting your sales.????? Adaptable & Skilled: I manage tasks efficiently and integrate smoothly using clear SOPs, ensuring seamless operations.
Expertise???? Amazon Product Research: Specializing in Online Arbitrage, competitor analysis, market/trend analysis, and keyword research.???? Reporting & Analysis: Data entry and comprehensive reporting using Google Sheets.???? Supplier Sourcing: Expertly identifying and vetting suitable suppliers.
Tools
???? Tools: Keepa, SellerAmp Sas, Helium 10, Jungle Scout, and Amazon Seller Central.???? Social Media Management: Utilizing Buffer, Hootsuite, Planoly, Canva, Business Meta Suite, and Notion to boost brand visibility.???? Customer Support: Experienced with platforms like Gorgias, Shopify, and Richpanel. Let me handle the details of profitable product research and exceptional customer support, so you can focus on scaling your business and building a loyal customer base.
Top Skills
Design » Graphic Design » Canva
Experience: Less than 6 months
Before, creating graphics felt intimidating, but learning Canva unlocked my creative side. I love how it empowered me to design things like cards and social media posts, making my personal projects look so much better.
Video Editing » CapCut
Experience: 1 - 2 years
Office and Administration » Google Workspace
Experience: 1 - 2 years
Other Skills
Drawing from my experience of over a year using Zendesk, I've developed a personalized and confident approach to managing customer relationships. The platform has been more than just a tool for tracking tickets; it has been a central hub for connecting with customers and building rapport.
Project Management » Trello
Experience: Less than 6 months
Customer Support » Customer Service
Experience: 5 - 10 years
Working with customers taught me how to stay calm and empathetic, even in challenging situations. It was a journey of learning to see things from their perspective and transforming difficult interactions into a positive outcome.
Customer Support » Ecommerce » Amazon » Helium10
Experience: Less than 6 months
Learned by watching FBA courses.
E-Commerce » Amazon » Seller Central
Experience: Less than 6 months
I learned a self-paced lessons and got familiarized with the tool navigation.
E-Commerce » Amazon » Keepa
Experience: Less than 6 months
Office and Administration » Calendar Management
Experience: Less than 6 months
I learned calendar management to effectively organize schedules, prioritize tasks, and set clear deadlines. This has significantly enhanced my ability to manage multiple commitments and streamline daily workflows for greater productivity.
Office and Administration » Administrative Support
Experience: 1 - 2 years
I’ve always been a detail-oriented person, but learning administrative support helped me channel that into making a real impact. It taught me how to keep things running smoothly behind the scenes, and I love the feeling of knowing that my organizational skills are a key support system for my team.
Project Management » Notion
Experience: Less than 6 months
E-Commerce » Amazon » Seller Amp SAS
Experience: Less than 6 months
Marketing » Appointment Setting » Calendly
Experience: Less than 6 months
Learning Calendly completely changed how I book meetings. It's so much more efficient to just send a link and let people pick a time that works for them. It's freed up my inbox and my mental energy
Basic Information
- Age
- 34
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- HAGONOY, BULACAN
- Tests Taken
- IQ
- Score: 105
- DISC
- Dominance: 9%
- Influence: 16%
- Steadiness: 39%
- Compliance: 36%
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
SEE MORE REAL RESULTS“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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