Right now, I have a 13 years of experience in BPO industry. I started as Technical Support representative then Collection Care Specialist until 6 years ago I handle Financial account in one of the most prestige bank in the US. I became a customer service, Chat support, Wire Specialist,
Wire Escalation and I even have experience in leading a Team.
I also
have prior Project management experience that I also able to use while I am a Unit Manager Interim.
I am switching career now because I want to explore more, at the same time I can take care of my family and myself. I also want to do this while I am still trainable, which means that I am open for learning new system, ideas and environment,
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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