Current Employment Status:
Hired Part Time on May 10, 2023
Hired Part Time on Oct 20, 2023

Derick

CSR / QA/Trainer / Wordpress & SEO Enthusiast

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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

High school diploma

Last Active

April 1st, 2025 (5 days ago)

Member Since

July 21st, 2018

Profile Description

I've worked as a customer service representative for more than  six years from voice, email, chat, to escalation team. I'm currently working as a trainer to transfer my best practices to new hires and cross trained agents from voice to other line of business. My skills in customer service are objection management, attitude anchor, handling difficult customers, positive scripting, and ensuring that what I do is in line with the process of the company.

Top Skills

Customer Support

Customer Support » Email Support

Office and Administration » Data Entry

Other Skills

E-Commerce » Inventory Management » Quality Control

Customer Support » Technical Support

Customer Support » Phone Support

Customer Support » Phone Support » English Speaking

Marketing » Copywriting

Marketing » Content Creation » Proofreading

Experience: Less than 6 months

Customer Support » Social Media Moderation

Customer Support » Forum Community Moderation

Customer Support » Content Management

Office and Administration » Transcription

Office and Administration » Translation

Office and Administration » Email Management

Basic Information

Age
31
Gender
Male
Website
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Address
Pasig, Metro Manila
Tests Taken
IQ
Score:  125
DISC
Dominance: 38
Influence: 9
Steadiness: 25
Compliance: 29
English
C2(Advanced/Mastery)
Government ID
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