Customer Support & Operations Specialist | Salesforce | HubSpot | JIRA

Overview

Looking for full-time work (8 hours/day)

at $4.13/hour ($800.00/month)

Bachelors degree

Last Active

May 31st, 2026 (7 days ago)

Member Since

May 21st, 2026

Profile Description

Experienced Customer Support and Technical Support professional with a strong background in handling escalated tickets, troubleshooting complex issues, and delivering high-quality client support through phone, email, and chat channels.
Skilled in conducting root cause analysis, issue investigation, and cross-functional collaboration to ensure timely resolution while meeting SLA and Customer I ---------- Management requirements. Experienced in supporting Level 2 Customer Support functions and serving as the team’s main point of contact in the absence of Customer Support Leads.
Technical Skills:
• Proficient in JIRA, DEShub, Salesforce, HubSpot, and ClickUp
• Familiar with MySQL and Firebase
• Familiar with Front-End Web Development (HTML, CSS)
• Proficient in Microsoft Office Tools (Word, Excel, PowerPoint)
• CRM and Ticketing System Navigation
• Email, Chat, and Phone Support
• Troubleshooting and Issue Resolution
Interpersonal & Soft Skills:
• Strong Communication and Interpersonal Skills
• Problem Solving & Decision Making
• Critical Thinking
• Time Management
• Multitasking
• Adaptability and Patience
• Empathy
• Cross-functional Collaboration
• Quality-focused and Results-oriented
Dedicated to providing excellent customer experience, maintaining professionalism under pressure, and continuously improving processes and support quality.