Proficient in Oracle ERP for managing billing and shipping address setups with accuracy, supporting smooth and efficient business operations.

Proficient in SAP ERP for managing critical business processes. Experienced in creating Purchase Orders and Sales Orders, troubleshooting Sales Orders issues, and performing Goods Receipt transactions. Previously handled accurate setup of billing and shipping addresses, ensuring seamless data flow and reliable operations.

Experienced in Freshdesk for managing buyer support tasks, including PO and SO processing, SO troubleshooting, and Goods Receipt coordination, ensuring efficient resolution of order-related concerns.

Hands-on experience with Microsoft Office 365, including basic Excel formatting, Word documentation, and Outlook communication.

Skilled in Microsoft Outlook for managing customer and vendor setup requests and experienced with Freshdesk for handling PO/SO processing, troubleshooting, and Goods Receipt.

Learned Zoho CRM through tutorials, gaining foundational knowledge in managing contacts, tracking leads, and navigating basic CRM workflows. Ready to build on this knowledge and apply it to real-world customer management tasks.

Familiar with HubSpot CRM through self‑study tutorials, with foundational knowledge in managing contacts, tracking interactions, and understanding basic CRM workflows. Eager to apply and further develop these skills in a professional setting.

Learned NetSuite through tutorials, gaining foundational knowledge in navigating the system, managing records, and understanding basic ERP workflows. Eager to translate this knowledge into practical results.

Basic knowledge of Zendesk gained through tutorials, including ticket management and workflow navigation, with strong willingness to learn and grow in practical applications.

Basic knowledge of Trello from tutorials, including board setup, task organization, and workflow management, with strong willingness to expand skills in practice.

Learned Asana through tutorials, gaining foundational knowledge in creating projects, assigning tasks, and tracking progress. Ready to translate these skills into effective team coordination and project management support.

Learned Airtable through tutorials, gaining foundational knowledge in building simple databases, customizing tables, and organizing workflows. Ready to apply these skills to streamline information management and team coordination.

Learned Canva through tutorials, with basic knowledge in editing templates, adjusting layouts, and applying simple design elements. Looking forward to using these skills to create clear and visually appealing materials.

Learned Notion through tutorials, gaining foundational knowledge in creating pages, organizing databases, and managing simple workflows. Eager to apply and further develop these skills in a professional setting.