Ecommerce Operations Specialist |Customer Support & Social Media Outreach

I have over 6 years of ecommerce experience managing online stores on Shopee, Lazada, Facebook Marketplace, and Carousell. I handled product listings, order processing, customer service, and daily operations independently. I also used Google Sheets to organize orders, records, and workflows while communicating with customers professionally and efficiently.

I have experience performing creator outreach and lead generation through TikTok by researching and contacting potential creators for agency recruitment. I engaged with creators through personalized messaging, identified potential leads based on content activity and engagement, and maintained organized tracking workflows through spreadsheet documentation. I also monitored outreach activity, follow-ups, and creator response patterns throughout the recruitment process.

I have experience managing multiple TikTok and Instagram accounts through scheduled posting, audience engagement, and niche-based content strategies. I handled account activity, posting consistency, and audience targeting focused on US-based interests and demographics. I also monitored engagement patterns and managed multi-account workflows independently.

Online Seller (Independent) – Managed end-to-end customer communication through chat – Assisted clients with product details, payments, and delivery tracking – Resolved concerns efficiently to maintain customer satisfaction – Built repeat customers through consistent and responsive service

I have experience performing targeted social media engagement across TikTok and Instagram to support audience growth and account activity. I engaged with niche-focused content based on US audience interests while applying platform-specific engagement methods and interaction strategies. I also maintained consistent engagement workflows and monitored audience interaction patterns across multiple accounts.