Robert
Customer Success Manager and Customer Support Specialist with experience in CRM
Overview
Looking for full-time work (8 hours/day)
at $4.95/hour ($960.00/month)
Bachelors degree
Last Active
November 5th, 2025 (213 days ago)
Member Since
November 5th, 2025
Profile Description
I’m a dedicated Customer Success and Support Professional with over 4 years of experience helping global eCommerce and SaaS brands deliver excellent customer experiences. I specialize in managing client relationships, resolving escalations, improving CSAT/NPS performance, and coaching teams for success.
Currently working as a Customer Happiness Supervisor for Shokz (via TTEC), I handle performance monitoring, team coaching, and high-touch customer success operations. I’m confident in using CRMs like Zendesk, Salesforce, and Shopify to streamline workflows and maintain accurate documentation.
I’m looking to bring my expertise in customer retention, communication, and process optimization to a full-time remote role where I can continue helping brands grow through exceptional service and relationship management.
Top Skills
Customer Support
Experience: 5 - 10 years
Office and Administration » Communication
Experience: 5 - 10 years
Coaching » Training and Development
Experience: 5 - 10 years
Other Skills
Marketing » CRM » Salesforce
Experience: 2 - 5 years
E-Commerce » Product Optimization
Experience: 2 - 5 years
Office and Administration » Google Workspace
Experience: 5 - 10 years
Audio Editing » Voice Over » Voice Acting
Experience: 2 - 5 years
Real Estate » Gohighlevel Real Estate
Experience: Less than 6 months
Basic Information
- Age
- 29
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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