I am an E-commerce and Customer Experience professional with over 5 years of expertise in order management, customer support, and logistics coordination. Skilled in Shopify, Gorgias, NetSuite, and CRM platforms, I ensure smooth end-to-end order processing from entry to fulfillment while keeping communication clear and customers satisfied. I want to be known as a dependable, detail-oriented, and customer-focused teammate who not only solves problems but also contributes to process improvements that make operations more efficient.
Experience: Less than 6 months
Handled international clients with empathy and professionalism, consistently meeting resolution and satisfaction targets.
Experience: Less than 6 months
Advanced user of Gorgias & Shopify CRM for order tracking, customer inquiries, and support ticket management.
Experience: 5 - 10 years
5+ years managing end-to-end order processing (Shopify, Gorgias, NetSuite), including refunds, replacements, and cancellations.
Experience: 2 - 5 years
Experienced Customer Support and Billing Specialist with 5+ years in handling email/chat support, billing inquiries, refunds, and order management. Skilled in CRM, data entry, and eCommerce support, with a strong focus on accuracy, efficiency, and customer satisfaction.
Experience: 5 - 10 years
Used for team updates, coordination, and cross-department communication.
Experience: Less than 6 months
Used for order adjustments, monitoring inventory, and coordinating with finance and logistics teams.
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