Kathleen

E-commerce & Customer Experience

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Overview

Looking for part-time work (5 hours/day)

at $4.16/hour ($500.00/month)

Bachelors degree

Last Active

April 21st, 2026 (67 days ago)

Member Since

September 10th, 2025

Profile Description

I am an E-commerce and Customer Experience professional with over 5 years of expertise in order management, customer support, and logistics coordination. Skilled in Shopify, Gorgias, NetSuite, and CRM platforms, I ensure smooth end-to-end order processing from entry to fulfillment while keeping communication clear and customers satisfied. I want to be known as a dependable, detail-oriented, and customer-focused teammate who not only solves problems but also contributes to process improvements that make operations more efficient.

Top Skills

Experience: Less than 6 months

Handled international clients with empathy and professionalism, consistently meeting resolution and satisfaction targets.

Experience: Less than 6 months

Advanced user of Gorgias & Shopify CRM for order tracking, customer inquiries, and support ticket management.

Experience: 5 - 10 years

5+ years managing end-to-end order processing (Shopify, Gorgias, NetSuite), including refunds, replacements, and cancellations.

Other Skills

Experience: 2 - 5 years

Experienced Customer Support and Billing Specialist with 5+ years in handling email/chat support, billing inquiries, refunds, and order management. Skilled in CRM, data entry, and eCommerce support, with a strong focus on accuracy, efficiency, and customer satisfaction.

Experience: 5 - 10 years

Used for team updates, coordination, and cross-department communication.

Experience: Less than 6 months

Used for order adjustments, monitoring inventory, and coordinating with finance and logistics teams.

Basic Information

Age
36
Gender
Female
Website
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Address
Sariaya, Quezon
Tests Taken
English
B2(Upper Intermediate)
Government ID
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