Customer Experience, Finance & Multimedia Specialist

Accurately input, update, and maintain records, ensuring data integrity and easy retrieval for reporting and decision-making.

Managed daily office tasks including documentation, reporting, and record keeping, ensuring organized operations and efficient workflow.

Reviewed and verified financial records to ensure accuracy, compliance, and transparency, providing actionable recommendations to improve financial processes.

Coordinated the movement, storage, and distribution of goods to ensure timely delivery and efficient supply chain operations.

Provided prompt, friendly, and efficient assistance to customers in retail, BPO, and government settings, ensuring satisfaction and resolving concerns effectively.

Experienced in managing the full cycle of online order processing, from order receipt and verification to fulfillment and shipment tracking. Skilled at coordinating with inventory, logistics, and customer service teams to ensure timely and accurate delivery. Proficient in using order management systems to update order status, handle returns or cancellations, and resolve customer inquiries efficiently.

Experienced in creating and managing detailed product listings on various e-commerce platforms, ensuring accuracy in descriptions, pricing, images, and specifications. Skilled in optimizing listings for SEO to improve visibility and drive sales. Familiar with categorizing products correctly and updating inventory information regularly to maintain up-to-date online catalogs.

Utilized NetSuite to manage transactions, update records, and generate reports, ensuring accurate and efficient business operations.

Proficient in using Zendesk for customer support management, including ticket handling, tracking, and resolution. Managing customer interactions across multiple channels, and utilizing Zendesk analytics to improve service efficiency and customer satisfaction.

Creating and editing engaging videos for social media and marketing purposes. Skilled in trimming, cutting, adding transitions, text overlays, filters, and effects to enhance video quality. Proficient in syncing audio, applying animations, and exporting videos optimized for various platforms.

Descript for audio and video editing, including transcription, multitrack editing, and creating captions or subtitles. Skilled in leveraging Descript’s text-based editing features to efficiently produce polished podcast episodes, video content, and presentations. Proficient in using tools like filler word removal, overdubbing, and screen recording to enhance the quality and flow of multimedia projects.

Experienced in using Canva to create and edit visually appealing graphics and photos for marketing materials, social media, and presentations. Skilled in applying filters, cropping, resizing, adding text overlays, and adjusting colors to enhance images. Proficient in using Canva’s templates and design tools to produce professional-quality visuals quickly and efficiently.