Customer Service Representative with Technical Support and Appointment Setting E

Used extensively to track performance, generate reports, manage team communication, and create interactive forms for engagement and reporting.

Provided step-by-step troubleshooting for devices and internet issues under the T-Mobile account. Resolved technical problems while ensuring high customer satisfaction and first-contact resolution.

Over 3 years of experience assisting customers via phone, email, and SMS across various industries (telecom, infant formula, solar). Handled billing, technical concerns, and refunds with empathy and professionalism.

Handled customer subscriptions, product education, and support using tools like Gladly, Shopify, and ReCharge. Maintained accurate records and processed transactions efficiently.

Fluent in English and conversational in Tagalog. Known for professional, clear, and empathetic communication with both customers and internal teams.

Worked with Solar Exclusives to schedule client appointments. Built rapport with potential leads and ensured smooth handoffs to sales teams.

I was a Mentor & Acting Senior Representative Through this I had experiences mentoring new agents and leading teams in a high-volume call center environment. As Acting Senior Rep, I have ensured team performance and customer satisfaction through report monitoring and communication tools. As a Mentor, I have provided coaching, handled escalations, and supported process improvements.