Customer Service & Client Relations / Administrative Support / Data Entry Manageme

Overview

Looking for full-time work (8 hours/day)

at $5.20/hour ($1,000.00/month)

Associates degree

Last Active

June 25th, 2026 (yesterday)

Member Since

July 23rd, 2025

Profile Description

I am an experienced and proactive customer service professional with over five years of hands-on experience supporting telecommunications accounts such as Sprint and T-Mobile, along with a strong background in managing high-performing support teams in fast-paced environments.

I specialize in customer support, email management, inbox organization, and administrative support, ensuring timely responses and efficient handling of client communications. I have experience working with CRM systems, ticketing tools, and internal communication platforms like Slack, allowing me to track customer interactions, manage data accurately, and maintain organized workflows.

In my role as a Team Leader, I have handled escalations, billing inquiries, technical support, sales, and retention concerns, while also performing data tracking, reporting, quality assurance, and performance monitoring. These experiences have strengthened my attention to detail, multitasking, and problem-solving skills, which are essential in a virtual assistant role.

I am also skilled in calendar management, task coordination, data entry, and documentation, ensuring that daily operations run smoothly and efficiently. With my background in coaching and leadership using structured frameworks like PPQ and GROW, I bring a high level of accountability, organization, and continuous improvement to any team or client I support.

As a freelancer, I am reliable, tech-savvy, and adaptable, with a strong commitment to delivering high-quality work. I am eager to learn new tools, systems, and processes to better support business operations and help clients achieve their goals.