Michael

IT Helpdesk Engineer (MSP)

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Overview

Looking for full-time work (8 hours/day)

at $11.61/hour ($2,240.00/month)

Bachelors degree

Last Active

June 16th, 2026 (8 days ago)

Member Since

July 21st, 2025

Profile Description

I'm an experienced IT representative with more than 10 years of experience delivering technical support, managing IT operations, and supporting users with a variety of technical issues. Currently, I'm a home-based (Presently residing in the Philippines) IT Helpdesk Engineer for an MSP company that supports 50+ clients in Hawaii, USA.

Top Skills

Customer Support » Chat Support

Experience: 5 - 10 years

Customer Support » Technical Support

Experience: 10+ years

Customer Support » Phone Support

Experience: 10+ years

Customer Support » Customer Service

Experience: 10+ years

Customer Support » Active Listening

Experience: 10+ years

Office and Administration » Multitasking

Experience: 10+ years

Other Skills

Office and Administration » Microsoft Excel

Experience: 5 - 10 years

Office and Administration » Microsoft Word

Experience: 10+ years

Software » Network Administration » Active Directory

Experience: 5 - 10 years

Software » ConnectWise

Experience: 5 - 10 years

Customer Support » Email Support

Experience: 5 - 10 years

Cloud Services » Azure » Compute - VMWare Solution

Experience: 5 - 10 years

Cloud Services » Azure » Security - Azure Active Directory

Experience: 5 - 10 years

Office and Administration » Microsoft Outlook

Experience: 10+ years

Office and Administration » Microsoft 365

Experience: 5 - 10 years

Basic Information

Age: 40

Gender: Male

Website: Sign Up with Pro Account to View

Address

Tests Taken: IQ
Score: 112: DISC
Dominance: 32
Influence: 27
Steadiness: 36
Compliance: 5: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”