I am a Senior IT Infrastructure and Microsoft 365 Engineer with over **16 years of experience** in IT, including **5+ years supporting Managed Service Providers (MSPs)** and **8+ years leading technical teams and IT operations**. I specialize in designing, deploying, securing, and supporting Microsoft cloud environments for businesses ranging from small organizations to enterprise clients.

Throughout my career, I have worked as a Head of IT & Technology Operations, Tier 3 Engineer, IT Manager, Microsoft 365 Engineer, Cloud Engineer, Service Delivery Manager, and Microsoft 365 Administrator. I have successfully delivered cloud migrations, Microsoft 365 deployments, Azure infrastructure projects, Intune rollouts, security hardening, and complex Tier 3 escalations while ensuring excellent customer experience.

My areas of expertise include:

**Microsoft 365 & Azure**

* Exchange Online
* SharePoint Online
* Microsoft Teams
* OneDrive
* Entra ID (Azure AD)
* Microsoft Intune
* Microsoft Defender
* Microsoft Purview
* Conditional Access
* MFA
* Azure Virtual Desktop
* Azure Virtual Machines
* Microsoft 365 Security & Compliance

**Identity & Endpoint Management**

* Intune
* Autopilot
* JAMF
* Endpoint Manager
* Active Directory
* Group Policy
* Windows Server
* Hybrid Identity
* Azure AD Connect

**Microsoft 365 Administration**

* Tenant administration
* Tenant-to-tenant migrations
* Exchange migrations
* File server to SharePoint migrations
* DNS configuration
* SPF
* DKIM
* DMARC
* Email security
* Licensing
* Mail flow
* PowerShell automation

**Infrastructure & Networking**

* Windows Server
* Hyper-V
* Active Directory
* DNS
* DHCP
* VPN
* VLAN
* SonicWall
* Network troubleshooting
* Backup & Disaster Recovery
* Acronis
* Veeam
* Druva

**Automation & Security**

* PowerShell scripting
* Process automation
* Microsoft Secure Score
* Endpoint security
* Compliance
* Data Loss Prevention (DLP)
* Retention policies
* eDiscovery
* Security assessments
* Technical documentation
* SOP creation

**MSP Experience**
I have supported dozens of businesses across healthcare, logistics, accounting, construction, education, retail, and professional services. My responsibilities have included:

* Tier 3 escalations
* Project implementation
* Microsoft 365 migrations
* Azure deployments
* Intune deployments
* Executive IT support
* Vendor management
* Technical documentation
* Client consulting
* Service delivery
* Team leadership
* IT strategy

Tools & Platforms

ConnectWise, Datto RMM, NinjaOne, ServiceNow, Zendesk, Freshdesk, HubSpot, Salesforce, Dynamics 365, Kaseya, Splashtop, TeamViewer, ScreenConnect, Acronis, Veeam, Druva, ImmyBot, Cisco, JAMF, Microsoft 365 Admin Center, Azure Portal, Microsoft Defender, Microsoft Purview, and PowerShell.

I pride myself on being proactive, detail-oriented, and highly dependable. Whether I'm resolving critical Tier 3 issues, leading IT projects, or helping businesses modernize their Microsoft environment, I always focus on delivering secure, scalable, and long-term solutions while maintaining excellent communication with clients and stakeholders.

Network & Systems Administrator with strong IT infrastructure and network operations background and hands-on experience in network administration, systems management, VPN implementation, firewall configuration, and infrastructure support. Experienced in monitoring, maintaining, and optimizing LAN/WAN environments, ensuring availability, performance, and security of enterprise networks. Solid knowledge of Windows Server, Active Directory, TCP/IP, VLAN, VPN, virtualization, and Microsoft Azure. CompTIA Security+ certified, seeking a Network Administrator or Infrastructure role in a performance-driven and technology-focused environment.

I am a Data Engineer with more than 4 years of experience in the field.
I specialized in Microsoft Azure Data Services such as Azure Data Factory for automation and orchestration of data, Azure DataBricks for Transformation and Aggregation to be ready served for Business Intelligence or Reporting, Azure Synapse for serving of data, Azure Data Lake for governance and storage of data, and Azure DevOps used for source control and CI/CD for all azure resources (ADF, ADB, SQL, Synapse Views, etc.).
I enjoy coming up solutions and architectures on how to efficiently orchestrate the flow of data whilst ensuring data integrity and aligned with the requirements and goals of the business.

Azure, Entra ID, Active Directory, Power Platform, Azure DevOps, CI/CD Pipelines, C#, PowerShell, Terraform, Kubernetes, VB, VBA, SQL, Python, Zapier, GHL

-AWS Cloud , Azure , Technical Support , Helpdesk , Customer Service , Networking and Security , VPN , ticketing system , chat , call and email support, ITIL , I----------- Management , Problem , Change and Request Management. Leadership , Team Player, Root Cause Analysis, Datto, RMM, Service Now, User administration, 0365, Active Directory, Procurement

I've been building and maintaining web applications for 7 years, mostly with PHP, Laravel, Vue, and Angular on the backend and frontend. My work usually involves API design, database architecture, and system performance, making sure things don't just work but hold up under real load.
Some of what I've shipped: a real-time trading platform processing millions of Yahoo Finance records, SaaS applications with subscription management, and CRM systems built on Laravel. I've also worked with Flutter for mobile, Azure DevOps for CI/CD pipelines, and React on the frontend side.
I take briefs seriously, communicate clearly, and don't need handholding to deliver. Looking for a long-term remote role where I can own real work, not just fix small bugs.

I am a Data Engineer with 6 years of experience specializing in ETL development, SQL automation, data warehousing, and Azure-based data workflows. I build reliable, scalable pipelines and integrations for analytics, reporting, and business intelligence.
My expertise includes:

ETL Tools (SSIS, ADF, Pipelines)

SQL Development & Optimization

Azure Data Services

Power BI Data Flows & Modeling

Automation, API Integrations, and Data Quality

Performance tuning & data validation

Hello! I’m an aspiring IT Support Virtual Assistant who is passionate about solving technical problems and helping clients with their day-to-day IT needs.
I can assist with:
* Troubleshooting computer and laptop issues* Fixing slow performance* Software installation and setup* Basic network and internet issues* Remote desktop support
I am currently improving my skills in IT and studying certifications like Microsoft Azure (AZ-900), which helps me understand modern cloud environments.
I am a fast learner, dependable, and dedicated to providing quality work. I take every task seriously and make sure problems are resolved efficiently.
Let’s work together to keep your systems running smoothly!

Results-driven IT Service Desk Analyst with 10 years of combined experience providing remote technical support across MSP, healthcare, enterprise, and legal environments. Skilled in Microsoft 365, Azure AD (Entra ID), Active Directory, Intune, Citrix, VPN, MFA, Azure Virtual Desktop, and endpoint troubleshooting.

Experienced in handling Tier 1 and Tier 2 support, identity and access management, incident escalation, user onboarding, remote troubleshooting, and SLA-driven ticket management. Proven ability to support multiple client environments while delivering excellent customer service and end-to-end ticket ownership.

Strong background working with law firms, healthcare organizations, and managed service providers, supporting both technical and non-technical users in fast-paced environments. Adept at collaborating with infrastructure, cybersecurity, and operations teams to resolve complex technical issues efficiently.

Tools & Technologies:
Microsoft 365 • Entra ID (Azure AD) • Active Directory • Intune • Azure Virtual Desktop • Citrix • VPN • ServiceNow • Freshdesk • Cherwell • Outlook • Teams • Exchange Online • SharePoint • OneDrive • MFA • Windows 10/11 • Windows Server • Cisco AnyConnect • GlobalProtect • Zscaler • -----------cast

Currently pursuing Microsoft Azure Fundamentals (AZ-900).

Azure Data Engineer with 4 years of experience in the Energy, Manufacturing, and Finance industries. Skilled in designing and developing ETL processes using the Azure platform to ensure accurate and reliable data pipelines. And with 2 years of experience in web and application development, creating web apps, Windows applications, and automation scripts to improve business efficiency

Shopify (Plus) | React| Node | Next | Azure/AWS/GCP

Hi, I’m Cris. I help busy business owners, MSPs, agencies, and remote teams handle Microsoft 365, Google Workspace, user support, helpdesk tickets, cloud checks, documentation, and day-to-day IT tasks — without needing a full-time IT hire.

I’m not a general VA. I have 10+ years of experience in IT support, cloud infrastructure, Microsoft 365, Azure, AWS, OCI, Windows Server, Active Directory, monitoring tools, remote troubleshooting, documentation, and ticket-based support.

If your team needs someone technical, reliable, and organized, I can help with:

Microsoft 365 / Office 365 user support
Outlook, Exchange Online, Teams, OneDrive, and SharePoint troubleshooting
Google Workspace support for Gmail, Google Drive, Google Sheets, Google Calendar, Google Meet, and shared access issues
User onboarding and offboarding
Password resets, account access, and permission checks
Remote desktop support for Windows users
Basic AWS, Azure, and OCI operational support
Helpdesk ticket triage, updates, and client follow-ups
SOP creation, technical documentation, and knowledge base articles
Monitoring alerts and basic investigation
AI-assisted documentation and troubleshooting using ChatGPT and Claude

What makes me different is that I can support both technical and non-technical users. I can explain issues clearly, document fixes properly, follow up on tickets, and help reduce repeated problems.

I work best with business owners, founders, MSPs, SaaS teams, digital agencies, and remote companies that need dependable part-time technical support.

Preferred schedule: part-time, 4–5 hours per day
Availability: Philippine daytime / APAC-friendly business hours
Not available for graveyard shifts

If you need someone who can take technical tasks off your plate and keep your team supported, I’d be happy to help.

Data Engineer & AI Developer with 5+ years building production ETL/ELT pipelines, cloud analytics platforms, and AI-powered applications across AWS, GCP, and Azure. Certified Claude AI Architect (Anthropic) with hands-on experience shipping multi-agent systems, MCP servers, and RAG pipelines using the Claude API.
Core strengths:

Big data pipelines — Spark, Kafka, Hadoop, Flink, Dagster, Airflow, dbt
Cloud platforms — AWS (S3, Glue, ECS, Redshift), GCP (BigQuery, Dataproc), Azure (Data Factory, Databricks)
AI & LLM development — Claude API, OpenAI, LangChain, RAG, multi-agent orchestration
Full-stack data apps — Python, FastAPI, React, PostgreSQL, Docker
55+ public projects: -----------/VictoriaUsman

My technical skills are a toolkit for creativity, not just engineering. I'm proficient in the full stack (Python, JavaScript, React, etc.) and have deep experience in AI/ML (TensorFlow, PyTorch) and data tools (Pandas, NumPy). This means I can not only record great content but also build tools to streamline our workflow, analyze performance data to optimize our videos, and even experiment with AI-driven ideas for effects or content discovery.