Accoutant

Responded to customer emails regarding billing inquiries, payment status, account updates, and service concerns • Provided clear, concise, and professional written responses while maintaining company tone and email guidelines • Explained charges, balances, due dates, and payment processes in an easy-to-understand manner • Investigated customer concerns by reviewing account records and transaction history • Coordinated with internal teams for billing corrections, refunds, and account adjustments • Ensured accurate documentation of email interactions and updated customer records in the system • Maintained compliance with data privacy and service level agreements (SLAs) • Managed multiple email cases while meeting response time and quality standards

• Handled customer chat inquiries for billing and account concerns • Provided clear and professional real-time support • Updated customer records and documented resolutions

I handled outbound calls primarily for billing and payment follow-ups. I contacted customers to explain their account status, outstanding balances, and due dates in a clear and professional manner. I addressed questions and concerns, offered payment options, and recorded payment commitments accurately in the system.

I have work in a fast pace environment as AR, handle sales monitoring and bank reconcilliation

one of my experience is preparing Billing for the customer/guest when i worked in a hotel

I do prepare invoices this build my experience since this always i am doing

part of credit and collection

I have training ang certification from a online academy for Quickbooks /book keeping

assisting on files and explanation needed or submit the schedule needed by the auditor

assist/support in preparing the reports

I have lesser experience in AP but have the idea on how it is done since my previous employer tend to reshuffle our work for the convenience of each whenever there is someone not in the post.