I am a highly motivated and results-driven professional with over 8 years of experience providing exceptional customer service, virtual assistance, administrative support, cold calling, sales, collections, and data entry. I take pride in delivering efficient and high-quality work while maintaining excellent communication and professionalism.

---In my previous roles---

I have handled inbound and outbound calls with a strong focus on customer satisfaction and sales conversion.

Assisted in calendar management, appointment setting, and CRM updates to ensure smooth business operations.

Managed data entry, email correspondence, and report preparation with accuracy and attention to detail.

Conducted collections and payment follow-ups in a respectful yet effective manner to meet company targets.

Worked closely with clients and team me mbers to organize tasks, meet deadlines, and achieve business goals.

I am tech-savvy, reliable, and adaptable to new tools and systems such as Microsoft Office, Google Workspace, CRM platforms, and VoIP systems. My goal is to help your business grow by providing dependable support and delivering excellent results.
If you’re looking for a professional who can manage tasks efficiently, communicate effectively, and maintain a high level of productivity—I’m confident I can be a valuable asset to your team.

*1. Customer Service Representative
Delivered outstanding support via phone, email , and chat, maintaining a high customer satisfaction rating.
Resolved product and billing inquiries promptly and professionally.
Handled escalations with empathy and efficiency, ensuring customer retention.
Used CRM tools to track interactions and follow up on pending concerns.

*2. Sales Representative / Cold Caller
Managed high-volume outbound calls to prospective and existing clients.
Presented products and services persuasively, leading to consistent sales conversions and lead generation.
Built rapport and maintained long-term customer relationships.
Updated CRM databases with accurate lead and sales information.

*3. Virtual Assistant / Administrative Support
Provided remote support to business owners and executives with scheduling, research, and file management.
Handled email management, travel arrangements, and data organization efficiently.
Maintained confidentiality and ensured timely completion of daily administrative tasks.
Used tools such as Google Workspace, Microsoft Office, Trello, and Asana to organize workflows.

*4. Collections Specialist
Conducted professional and tactful collection calls to recover overdue payments.
Negotiated payment arrangements and ensured compliance with company policies.
Documented transactions accurately and updated payment records in the system.
Achieved and exceeded monthly recovery targets.

*5. Appointment Setter / Calendar Management
Scheduled and confirmed appointments for clients and sales teams across multiple time zones.
Managed Google Calendar / Outlook Calendar to prevent overlaps and missed meetings.
Followed up with leads via phone, text, or email to confirm and reschedule appointments as needed.
Coordinated with team me mbers to ensure smooth daily operations.

*6. Data Entry & Email Management
Entered, verified, and maintained data with accuracy.
Organized spreadsheets, client databases, and reports for internal use.
Managed multiple inboxes, responded to customer inquiries, and filtered spam or low-priority email s.
Created templates for faster and more consistent communication.

---Tools & Platforms---

CRM Systems: HubSpot, Zoho, Salesforce, GoHighLevel
Communication: Slack, Zoom, Skype, RingCentral
Productivity: Google Workspace, Microsoft Office, Trello, Asana
Data & Admin: Excel, Google Sheets, Airtable
VoIP & Dialers: Mojo, CallTools, and Five9
Core Skills:
Customer Service | Cold Calling | Sales & Lead Generation | Collections | Appointment Setting | Virtual Assistance | Calendar & Email Management | Data Entry | CRM Management | Administrative Support

Experienced Property Management Virtual Assistant with experience in residential and commercial properties, including Section 8.

I help with prospecting rental applicants, tenant communication, lease renewals, rent and NNN follow-ups, insurance tracking, compliance, vendor coordination, signage, and email s.

Detail-oriented, reliable, and experienced working with U.S. tenants and housing authorities. Looking for a long-term role where I can provide steady support.

Let's connect!

Virtual assistant ( Maintenance Coordinator and Rent Collection/Deliquency specialist)

* Customer Service Representative with 5years and 11 months experience in high-volume call
centers for US-based clients.
* Ability to identify, analyze, and solve problems.
* Hard worker, quick learner, responsible, efficient, flexible, and able to assume
responsibility. I am also a dependable employee with common sense and a
variety of skills.
* Competent and reliable professional, committed to top-quality work. Outbound call/ Fraud AnalystPerform short and long term forecasting analysis and standardized fraud analysisMake judgments based on practice and precedence, and work within guidelines, under general supervisionDevelop and maintain working knowledge of business/industry standards and practicesDemonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the areaIdentify inconsistencies in data or results, and exchange information in a concise and logical wayImpact the business directly through the quality of the tasks/services provided
Outbound Call/ Collections AccountSupervise assigned accounts to identify unresolved debts.
Develop effective repayment plans.
Follow-up with clients on overdue accounts.
Oversee all monthly payments and refunds.
Inbound Call/ Customer ServiceMaintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.

Streamline Operations. Close More Deals. Save Time.

Are backend tasks taking you away from growing your real estate business? I help agents, brokers, and property managers streamline operations, manage leads, and handle admin tasks so you can focus on closing deals.

Here’s what I can do for you:

Listing coordination (MLS, Zillow, property portals)

CRM setup & management (Follow Up Boss, KVCore, HubSpot)

Lead generation and nurturing

Transaction and appointment coordination

Calendar, email , and client communications management

Market research and actionable reports

Social media & email marketing support

Tools I use: MLS, Zillow, Canva, Trello, Follow Up Boss, KVCore, HubSpot

With attention to detail, efficiency, and a passion for real estate, I help you stay organized, save time, and scale your business.

Experience with U.S. properties and tenant communication is a plus.

I have experience handling rent collections, following up on balances, and communicating with tenants professionally to ensure payments are made on time.

Let’s work together to take your real estate operations to the next level.

A highly organized and detail-oriented finance professional with over 5 years of experience as a Credit & Collections Officer, seeking to transition my expertise into a Virtual Assistant role. While new to the official title of VA, I offer a proven track record in managing complex accounts receivable, ensuring strict financial compliance, and successfully collecting debts from major HMO companies in the Philippines.
My core proficiency includes detailed journal entry for AR, utilizing specialized collections software like Bizbox, and advanced use of Google Workspace and Microsoft Excel for data management and reporting. Furthermore, I possess valuable cross-functional experience in human resources, logistics coordination, and credit risk management, providing a unique, well-rounded skill set.
I am a diligent and analytical problem-solver eager to leverage my extensive administrative and financial background to provide precise, reliable, and comprehensive remote support for your business needs.

no skill summary

Excellent in any Microsoft Office jobs, Good English communication skills, can handle stress, very good on giving excellent costumer service.

I’m a Filipino professional with experience in Business Process Transactions, Collection Specialist. I’m friendly, reliable, and skilled in customer service, account management, and payment negotiations. I always aim to provide efficient support, build good client relationships, and meet my targets.

I am a dedicated and results-driven professional with experience in front desk receptionist, email and chat support, customer service, and collection agent support. I have strong communication and organizational skills, with the ability to handle inquiries, resolve issues efficiently, and provide excellent client support.

My background has equipped me with:
Front desk and administrative support
Email and chat support for customer inquiries
Customer service and client relationship management
Collection agent support, including account follow-ups and coordination

I am highly adaptable, detail-oriented, and committed to delivering high-quality service that contributes to business success. My goal is to provide reliable support while ensuring customer satisfaction and smooth operations.

I am a detail-oriented and dedicated Medical Billing Specialistwith over 5 years of experience in healthcare revenue cyclemanagement. I specialize in accurately processing insuranceclaims, managing patient billing, and ensuring compliance withindustry regulations including HIPAA, CPT, ICD-10, and HCPCScoding standards. With a strong understanding of medicalterminology and insurance procedures, I work efficiently to reduceclaim denials and maximize reimbursements for providers.

I am a highly motivated and results-driven Customer Service and Sales Professional with over 16 years of experience in delivering exceptional customer support and driving sales growth. Proven ability to build strong relationships with clients, understand their needs, and provide tailored solutions that enhance customer satisfaction and loyalty. Skilled in leveraging excellent communication and negotiation skills to achieve and exceed sales targets.

Results-driven professional with 13+ years of experience in healthcare operations, revenue cycle management, collections, customer service, and administrative support. Skilled in workforce planning, KPI reporting, process improvement, stakeholder coordination, and remote team leadership.


Credentials

13+ Years of Experience
Healthcare RCM Expertise
Operations & Workforce Leadership
HIPAA Certified
AAPC Certified Professional Biller (CPB)
Six Sigma Certified
Project Management Certified
Cybersecurity Certified
Remote Team Management Experience


Why Work With Me

Detail-Oriented and Organized
Strong Communication Skills
Data-Driven Decision Maker
Quick Learner of New Systems
Experienced in Remote Operations
Committed to Quality and Service Excellence


(For larger projects, I have access to a trusted support team that can assist with administrative and operational tasks when additional resources are needed. All work remains under my direct supervision to ensure consistency, quality, and accountability).

I am resourceful, performance-driven professional who thrives in structured environments and excels at balancing technical precision with customer empathy.

• Goal-oriented: You consistently hit KPIs like AHT, Payment Commitment %, and Customer Satisfaction.
• Detail-focused: You maintain thorough documentation and reporting, especially in collections and customer interactions.
• Adaptable: You've transitioned smoothly between financial advising, tech support, and client services.
• Communicative: You handle complaints, negotiate repayment plans, and promote services with clarity and professionalism.
• Tech-savvy: You’re comfortable using CRM tools, dialers, IBM Hub, and Microsoft Office Suite

Results-driven Collection Manager with extensive experience in debt recovery, team leadership, and data analytics. Proven ability to implement highly effective collection strategies, optimize team performance, and leverage data-driven insights to enhance recovery rates. Strong background in marketing strategies to improve customer engagement and payment compliance.

I bring expertise in:
? Debt Recovery & Collection Management – Maximizing recovery rates with tailored strategies
? Data Entry & Analytics – Ensuring accurate data tracking and reporting
? Marketing Strategies for Collections – Enhancing customer engagement and compliance
? CRM & Vicidial Integration – Streamlining call management and automation
? Power BI & Excel Reporting – Generating automated performance insights

???? Passionate about leveraging data, automation, and strategy to drive results in collections and account management.

Skills & Expertise:
???? Debt Collection & Recovery Strategy
???? Data Entry & Accuracy Management
???? Marketing Strategies for Financial Services
???? Power BI, Excel & Data Analytics
???? Vicidial & CRM System Integration
???? Team Leadership & Performance Management

While my expertise lies in debt collection, data analytics, and CRM automation, I am also venturing outside my field to explore new skills and industries. I am actively learning and gaining hands-on experience in graphic design, digital marketing, e-commerce, virtual assistance, content creation, etc. to expand my professional capabilities.