Overview
Looking for full-time work (8 hours/day)
at $4.15/hour ($800.00/month)
Bachelors degree
Last Active
December 7th, 2025 (185 days ago)
Member Since
June 29th, 2025
Profile Description
A highly adaptable and detail-oriented professional with over 7 years of experience in customer service, business process management, and team coordination. I bring a strong background in handling client communications, streamlining operations, and supervising teams—key skills for a Virtual Assistant role. With proven success in U.S.-based support accounts and a solid track record of working in both corporate and operational environments, I excel in multitasking, managing administrative tasks, and providing top-tier virtual support.
my core competencies are below:
Executive & Administrative Support
Calendar &
Customer Service & CRM Tools
Staff Training & Task Delegation
Process Improvement & Reporting
Virtual Team Collaboration
File & Data Management
Time Management & Multitasking
Below are my Relevant Experience.
Business Process Lead, TATA Consultancy Services (US Account): Led a remote team, coordinated staffing solutions, and maintained strong client communication with U.S. partners.
Customer Service SME, iQor: Provided expert-level customer support, conducted agent training, and managed escalations to maintain quality.
CSR, Alorica: Delivered frontline support, order processing, and upselling through various communication platforms.
Top Skills
E-Commerce » Ebay » Customer Support
Experience: 5 - 10 years
7+ years in delivering professional support to U.S.-based clients Experienced in handling inquiries, resolving issues, and managing escalations
Customer Support » Email Support
Experience: 2 - 5 years
Handled internal and external communications, including client emails and updates, ensuring timely and professional correspondence. Acted as liaison between offshore and U.S. teams.
Customer Support » Customer Service
Experience: 5 - 10 years
7+ years in delivering professional support to U.S.-based clients Experienced in handling inquiries, resolving issues, and managing escalations
Other Skills
Customer Support » Chat Support
Experience: 2 - 5 years
Handled high-volume live chats, resolving inquiries related to billing, technical issues, orders, and account information with speed and accuracy. Delivered clear, empathetic, and solution-focused responses using proper grammar and tone suited for international clients. Experience with industry-standard platforms such as Zendesk, Salesforce, LivePerson, and proprietary systems used in contact centers.
Office and Administration
Experience: 5 - 10 years
Efficient in managing calendars, emails, and appointments Skilled in handling remote communication and coordination with clients
Office and Administration » Admin Data Processing
Experience: Less than 6 months
Maintained detailed and organized records for staffing operations, farm production, customer accounts, and performance metrics. Ensured accuracy and confidentiality in handling sensitive information.
Office and Administration » Problem Solving
Experience: 5 - 10 years
Skilled in identifying and resolving issues independently Able to manage multiple tasks and priorities under pressure
Advertising » Performance Tracking
Experience: 5 - 10 years
Used internal systems to monitor KPIs and performance data, conducted evaluations, and prepared reports for leadership review.
Customer Support » Technical Support
Experience: 5 - 10 years
Adaptable to tools like Google Workspace, Microsoft Office, CRM platforms, Zoom, Slack, Trello Fast learner with new platforms and technologies
E-Commerce » Order processing
Experience: 5 - 10 years
Accurately processed customer orders, returns, and inquiries at EGS-Alorica, maintaining service level standards and data integrity.
Customer Support » Customer Service » Payment Processing
Experience: 5 - 10 years
Developed and optimized workflows to improve efficiency and service delivery Led staffing and recruitment processes for international accounts
Basic Information
- Age
- 38
- Gender
- Male
- Website
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- Address
- Tests Taken
- None
- Government ID
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