Sittie

Shopify Product Lead, Senior Customer Support, E-Commerce, Zendesk & Freshdesk S

Verified

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $6.77/hour ($1,280.00/month)

Bachelors degree

Last Active

June 15th, 2026 (2 days ago)

Member Since

May 7th, 2025

Profile Description

Customer-focused and highly detail-oriented Senior Customer Support Representative with 6 years of experience in customer service, having advanced from frontline Support Agent to a Senior-level role. Proven expertise in managing complex customer inquiries, handling escalations, and ensuring timely, effective resolutions that drive customer satisfaction and retention. Recognized for strong leadership, sound judgment, and a deep understanding of customer needs across multiple platforms. Adept at maintaining accurate data and collaborating with cross-functional teams, and upholding service quality standards to ensure customers consistently leave with a positive experience.

Top Skills

Customer Support

Experience: 5 - 10 years

Customer Support » Chat Support

Experience: 5 - 10 years

Handles customer communications simultaneously, via chat and email platforms on a daily basis. The entire task is composed of order updates, submitting orders, cancellation, and handling all other customer inquiries, among others. I also handle order-processing task mainly focused on doing refunds, or customer outreach as needed and I reach out to carriers through phone call.