Sales / General Admin VA / Customer Support / SEO / SMM

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

January 6th, 2025 (7 days ago)

Member Since

March 7th, 2017

Profile Description

My most recent job being a General Virtual Assistant for a cleaning service company has given me the chance to work on various administrative tasks remotely. Basically, I am handling the communication between the cleaners and our clients since they don't have access to communicate directly. It is my responsibility to be detail-oriented and be always accurate when receiving and relaying information to both parties. And next to that main duty, is taking phone calls for general inquiries and giving quotations, processing orders, Calendar management, emails, and live chat support, Spreadsheets, and CRM management, Social Media Management. 

Previously, I've worked for an Australian Company that is selling furniture online as a Sales/Customer Service Associate. Where my main duty is to manage and fulfill orders via website and  NetSuite, due to the busy nature of my work, I have to multi-task and be responsible for incoming live chat, emails, and phone calls too in which I have also become a Subject Matter Expert on our products so I can effectively provide them accurate details for enquiries and give them proper suggestions and advice. I have worked for this company for 2.5 years and I have solid reliability.

I also have years of experience in a Customer Service role for a BPO company (Sitel Philippines Corp. - Capital One credit card services) where I have mastered my phone support, email management, technical support, and data entry skills, With my experience with them, it taught me how to be a very detail-oriented person, because we are handling customer's private and confidential information in our system which means there is no room for mistakes. I've had a total of 3.5 years of experience in handling customer calls and complaints and it's what I live for! I love what I do and I am passionate about providing personalized services to every customer that I have handled in my previous roles.

My written and verbal English is excellent. ( I can show my recent IELTS examination results if requested) 

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I can work full time if given the chance to be hired. I'm looking forward to hearing from you.

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