Customer Support Specialist | BPO | E-Commerce | Financial Services
With 7 years of BPO experience, I specialize in chat and email support across e-commerce and financial services accounts. I have handled document review and approval for a major retail account (Walmart) and currently manage credit card services—including payment processing, transaction inquiries, and dispute resolution. My experience has built a strong foundation in data accuracy, compliance, and handling sensitive information with professionalism and confidentiality.
Core Competencies:

Chat & Email Customer Support
Document Review & Approval
Payment Processing & Transaction Management
Dispute Handling & Resolution
E-Commerce Account Management
Data Accuracy & Compliance

I am reliable, detail-oriented, and committed to delivering efficient, high-quality support that meets both client expectations and business standards.

Diligent, efficient and professional bookkeeper with 5+ years of experience managing full-cycle accounting, payroll processing, and financial reporting for small-to-medium-sized businesses. Expert in QuickBooks and Excel, with a proven history of streamlining accounts payable and receivables procedures to reduce processing time and implementing new systems to improve reporting accuracy. I am a flexible, accuracy-focused approach, and extensive background in financial reporting, payroll management, taxation and bookkeeping. Renowned for reliably delivering results within time, exceeds expectations and ensuring strict data integrity. Committed to providing valuable financial insights that support informed decision-making and drive business success

•Strong mathematical calculation skills with ability to interface with internal and external users.
•I’m well-organized, logical thinker, decision-maker with an analytical, detailed approach to researching and problem solving.

Hello! I'm Sarah, and I'm excited to embark on my journey as a virtual assistant. With a background in administrative support, customer service, I'm ready to provide efficient and reliable assistance to help you streamline your tasks and focus on what matters most.

Here's what I bring to the table:
? Administrative Skills: Proficient in managing calendars, scheduling appointments, and handling emails.
? Communication: Clear and concise written and verbal communication skills.
? Organization: Detail-oriented with strong time management abilities.
? Tech-Savvy: Comfortable with various online platforms and tools (e.g., Microsoft tools, Slack, Canva).

I am committed to delivering high-quality work and ensuring your needs are met promptly. Whether it's managing your inbox, coordinating schedules, or conducting research, I'm here to make your professional life easier.

Let's collaborate and achieve your goals together. I'm eager to contribute my skills and learn from new experiences in the virtual assistant role. Feel free to reach out so we can discuss how I can support you!

I'm a financial services BPO professional with 5+ years of experience across collections, accounts receivable analysis, credit bureau operations, and client services and I'm looking for a long-term remote role where I can bring that expertise directly to your team.

Here's what I bring to the table:

- End-to-end AR collections: I've managed portfolios of 300+ accounts, monitored aging reports, conducted inbound/outbound follow-ups, and consistently achieved 95% month-end AR reduction.

- Payment negotiation & dispute resolution: I negotiate payment arrangements, investigate billing discrepancies, and coordinate with internal teams to resolve account issues accurately and efficiently.

- Credit bureau expertise: As a former CSR in Sitel, I handled consumer credit disputes, fraud alerts, identity theft cases, and FCRA-compliant workflows, giving me a strong edge in credit repair VA support.

- PCI-compliant processing: Zero data breach incidents across all payment-handling roles.

- Quality & accuracy: Recognized for the highest QA score across all contact center sites in Sitel, 90%+ CSAT, and consistent monthly performance incentives.

I work well independently, follow SOPs with discipline, and communicate clearly whether I'm on a collections call, managing an AR aging report, or processing dispute documentation.

If you need someone who already knows the workflows, not just someone willing to learn them- let's talk..

My objectives: > To work where I can apply my skills and knowledge combined with newly acquired learnings to suffice the company's requisite. Ensuring the efficiency and accuracy of reports and documents on time. Familiar in Microsoft Office Applications, POS System, Quickbooks Apps, and ready to be train for any Software Applications needed. I can work under pressure with less supervision.

Trustwortht as an accountant/auditor with almost 10 years of relevant experience and dedicated work ethic. Self-motivated consistently.

I am a results-driven Financial Management professional with a Bachelor’s Degree in Business Administration (Class of 2021). I specialize in providing accurate bookkeeping and payroll services to help business owners streamline their financial operations.

I am proud to be:

Gusto Payroll Certified – Expert in handling payroll processing and employee onboarding.

L1 Xero Associate Certified – Proficient in bank reconciliation, financial reporting, and accounts management.

Knowledgeable in QuickBooks Online – Currently completing my Level 1 certification to broaden my cloud accounting expertise.

With over 4 years of hands-on experience in financial operations:

At Phoenix Petroleum: I managed daily cash transactions and assisted in staff scheduling and inventory monitoring.

At Ororama Supercenter: I ensured 100% accuracy in daily remittances and POS transactions.

At Pru Life UK: I conducted financial needs analysis and market research.

Technical Skills:

Software: Xero, Gusto, Google Analytics, Microsoft Excel (Advanced), and Word.
Creative: Proficient in Canva and Adobe Photoshop for professional data presentation and branding.

I am a fast learner with a high level of integrity and attention to detail. I am dedicated to providing high-quality support that gives business owners the "peace of mind" they need to grow their company.

I have been in the industry for 8 years. I believe that with my skillset and knowledge I would be suited to the role that I would be applying for

CORE SKILLS
- Payments & Operations Support
- Transaction Processing & Monitoring
- Account Management & Reconciliation
- Operational Workflow & Process Support
- Issue Tracking & Resolution
- Risk Awareness & Escalation
- Reporting & Data Analysis
- Advanced MS Excel & Office Tools
- Cross-Team Coordination &Communication
- Shift-Based / Time-Sensitive Operations
- Strong Attention to Detail & Accuracy
- Familiarity with Ticketing Tools (Jira,Confluence), Google Workspace, MSOffice, and Canva

Hi there! I am Christine Garcia Plasabas, CPA. I am a meticulous, results-driven Certified Public Accountant and Certified Tax Technician with 15 years of progressive experience in corporate finance, financial analysis, and rigorous compliance management. If you are looking for a reliable financial expert who can clean up your books, maintain pristine financial records, and provide strategic insights to help scale your business, I am here to help.

* Elite Credentials: I am a licensed CPA, Certified Tax Technician, Xero Certified Advisor, Xero Certified Payroll Specialist, and Certified QuickBooks ProAdvisor. I graduated Cum Laude with a BS in Accountancy.
* Extensive Leadership Experience: I have served as an Accounting Manager and an FP&A Manager for major corporations. I know how to manage full order-to-cash and procurement-to-pay lifecycles.
* Cloud Accounting Expert: Highly proficient in QuickBooks Online and Xero for daily bookkeeping, complex ledger reconciliations, and advanced financial reporting.
* Data-Driven Insights: Experienced in building short- and long-term cash flow forecasting, budget-vs-actual variance analysis, and evaluating corporate liquidity.
* Flawless Compliance: I have a proven track record of auditing transaction records, verifying source documentation (invoices, POs), and organizing foolproof digital audit trails.

Core Tech Stack:
Accounting Software: QuickBooks Online, Xero * ERP Systems: Microsoft Dynamics Navision/AX R3, Astra ERP * Productivity: Advanced MS Excel, Google Workspace I pride myself on clear communication, absolute data integrity, and professional cross-functional collaboration. Let's connect to discuss how I can streamline your business’s financial health!

* Accounting
* Audit
* Bookkeeping
* Data analysis
* Background in the development of Financial Accounting System
* Proficient in MS Office specifically Excel
* Keen to details
* Fluent in English

I help businesses gain clarity in their numbers so leaders can make faster, smarter decisions.
With 9+ years of experience in FP&A, financial reporting, SAP S/4 HANA, and finance transformation, I support global companies by improving reporting accuracy, streamlining processes, and delivering actionable financial insights that drive performance and efficiency.
Experienced in budgeting, forecasting, variance analysis, stakeholder management, and cross-functional collaboration within multinational and GBS environments. Reliable, analytical, and proactive — I focus on delivering results that create real business impact.

Make smarter business decisions with clarity, not guesswork.

Running a business shouldn’t feel like navigating in the dark. While many rely on instinct, sustainable growth comes from understanding your numbers and using data to guide every decision.

I help business owners turn financial data into clear, actionable insights - so you can confidently plan, grow, and stay in control of your business.

More than just skills and technical knowledge, I bring strong work ethics, reliability, and accountability to every client I work with. Tools can be learned and knowledge can be taught - but dedication, integrity, and consistency are what truly make the difference.

What I Can Do for You:

Accurate bookkeeping & reliable financial reporting
Budgeting & cash flow forecasting
Financial analysis & KPI tracking
Cost reduction & process improvement strategies
Payroll & tax compliance support
Setup, cleanup & migration (Xero, QuickBooks, Odoo)

Why Work With Me?

I deliver on time - no excuses
I only take on what I can handle (quality over quantity)
I treat your business like my own
I communicate clearly and proactively

Let’s start with a quick, no-pressure discovery call - no fees, no commitments.

Send me a message and let’s see how I can support your business growth.

CORE COMPETENCIES & TECHNICAL TOOLS

Core BPO Operations: Customer Support, Upselling & Cross-selling, Escalation Handling, High-Volume Live Triage.

Risk & Analytics: Risk Assessment, Threat Pattern Identification, Fraud Investigation, Regulatory Policy Compliance.

Technical Proficiencies: CRM System Proficiency, Advanced Data Entry, Google Workspace / MS Office, Logistics Tracking Software.

Soft Skills: Active Listening, Conflict Resolution, Adaptability, Cross-Functional Team Collaboration.Highly analytical and performance-driven BPO Professional with over six years of diverse experience across Fraud Analysis, Technical Support Logistics, and Customer Service/Sales Operations. Proven track record of protecting financial assets, managing high-volume customer queues in fast-paced environments, and consistently exceeding strict SLA and sales targets. Adept at leveraging advanced data entry, problem-solving, and empathetic communication to maintain top-tier customer satisfaction and data confidentiality.