Lyssa

ECommerce Customer Support Specialist | Shopify • Amazon • Zendesk • Gorgi

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Overview

Looking for full-time work (8 hours/day)

at $5.82/hour ($1,120.00/month)

Associates degree

Last Active

June 5th, 2026 (6 days ago)

Member Since

February 8th, 2017

Profile Description

Hi! I'm Lyssa, an experienced eCommerce Customer Support Specialist with over 8 years of experience helping online stores provide excellent customer service.

I’ve supported customers from Australia, the United States, Canada, and the Netherlands through email, live chat, and phone support. I specialize in resolving order issues, processing refunds, handling delivery problems, and ensuring customers have a smooth and positive experience with the brand.

I’m experienced with Shopify, Amazon, and eBay stores and have used support tools such as Gorgias, Zendesk, Freshdesk, and Reamaze to manage customer inquiries efficiently.

In my recent role, I supported 5 eCommerce stores simultaneously while maintaining excellent customer satisfaction ratings and helping resolve logistics issues, product concerns, and negative reviews.

I take pride in providing professional, empathetic, and solution-focused support that keeps customers happy and loyal to the brand.

If you're looking for a reliable and experienced customer support VA who can represent your brand well, I would love to help your business grow.

Top Skills

Customer Support

Other Skills

E-Commerce » Shopify

Customer Support » Ecommerce

Office and Administration » Data Entry

Customer Support » Phone Support » English Speaking

Marketing » Email Marketing

Marketing » Content Creation » Proofreading

E-Commerce » Inventory Management » Quality Control

Customer Support » Email Support

Customer Support » Social Media Moderation

Customer Support » Sales Support

Office and Administration » Translation

Office and Administration » Microsoft Excel

Office and Administration » Email Management

Office and Administration » Personal Assistant

Basic Information

Age
41
Gender
Female
Website
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Address
Davao, Davao del Sur
Tests Taken
DISC
Dominance: 38%
Influence: 22%
Steadiness: 31%
Compliance: 22%
English
C2(Advanced/Mastery)
Government ID
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